Client Service Center Coordinator
Job Location:
Jacksonville, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
We design install and maintain advanced electrical systems. Our expertise spans traditional electrical contracting security solutions audio-visual integration wireless networking and building management systems.
Are you looking for a rewarding career as a Client Service Center Coordinator
Do you thrive in a team-focused environment where serving others is at the heart of what you do If so you may have just found your ideal opportunity.
For nearly 90 years Miller Electric Company has been a proud signatory contractor with the IBEW employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core valuestrust collaboration safety quality community and stewardshipand in how we bring these values to life every day.
umbrella of the Service and Branch Operations department. Responsibilities are focused on the daily
administrative processing and oversight of clients requests for maintenance-type projects and services.
Client Service Coordinators must strive to meet established internal and external SLAs while delivering
exceptional service to both clients and project managers. The Client Service Coordinator understands the
needs requirements and preferences of all clients and works diligently to build positive relationships with
clients in order to foster additional business opportunities.
Desired Job Skills:
- Experience working with strict deadlines and high volume.
- Experience working in a customer service environment (call center experience preferred).
- Experience using CRM platforms such as Salesforce and Corrigo.
Essential Job Functions:
- Build and maintain positive working relationships with clients and their facility managers.
- Use various applications to receive process and oversee clients requests for service.
- Ensure compliance with internal and external SLAs.
- Routinely communicate and coordinate with clients and internal employees regarding service updates and scheduling.
- Compile data for department analysis and development.
- Partnership with all internal markets and offices to debrief on staffing shortages clientsatisfaction and opportunities for department improvement and business development.
- High School Diploma or equivalent
- Positive attitude and friendly phone demeanor.
- Proficient in multi-tasking prioritization and organization.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft 365
- Proficiency in learning/using new software applications and computer programs.
- Dedication to delivering quality customer service.
- Ability to work with a team in a high-volume time-sensitive environment.
- Detail-oriented with excellent data entry skills.
- Passion for continuous improvement and efficiency development.
- Applicants must be currently authorized to work in the U.S. on a full-time basis without employer sponsorship.
- Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position.
- COINS ERP Software- preferred
- Other duties as assigned
- Medical and Dental (100% of the premium covered by Miller Electric)
- 401k retirement with company matching
- Vision plans
- Basic and Supplemental Life Insurance
- Flexible Spending Accounts
- Travel Accident Insurance
- Disability Insurance
- Paid Vacation & Holidays
- Tuition Reimbursement Program
- College Coach Services
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EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Required Experience:
IC
About Company
Miller Electric helps companies build, monitor, maintain, and optimize the entire life-cycle of their energy and information infrastructure.
