Client Service Analyst

Division/Department: RCS - Client Engagement
Location: Middleburg Heights Ohio (3 days/week onsite)

Purpose:

Quadax a leader in healthcare revenue cycle management is seeking a Project Analyst to join the Companys RCS division. The Project Analyst supports the financial health of a healthcare organization by analyzing claims collections and reimbursement data to identify process gaps reduce denials and improve cash flow. This role partners with operational and leadership teams to monitor key performance indicators strengthen revenue cycle workflows and ensure compliance with payer requirements and applicable regulations.

Key Responsibilities:

• Analyze revenue cycle data trends and KPIs to identify improvement opportunities
• Review denials underpayments and billing errors to determine root causes and recommend corrective actions
• Create and maintain reports dashboards and summaries
• Partner with Operations and other teams to improve workflow accuracy and efficiency
• Support audits process documentation related to revenue cycle practices
• Help ensure compliance with internal policies payer guidelines and regulatory requirements
• Produce and analyze monthly quarterly and ad hoc reporting for internal and external customers to ensure timely processing of insurance claims expected payer reimbursement and key performance metrics such as days in AR
• Identify and bring forward positive/negative trends including front-end payer rejections denials appeal and statement success
• Perform system set-ups and maintenance such as interface tables contracts/expected amounts insurance ERA client billing and letter maintenance
• Complete mass processing activities to appropriately advance the AR
• Document and maintain billing policies change requests process flows and other organizational documents to ensure consistency and accountability of service delivery to client/s
• Coordinate and facilitate internal and external meetings including agenda preparation meeting notes and action item documentation
• Triage and monitor open item/action task lists to completion through ongoing communication with task owners key stakeholders and subject matter experts
• Manage client specific projects work with integrations and Project Management Office
• Other duties as assigned

Education/Experience:

• Bachelors degree in business finance accounting or a related field of study
• Strong interpersonal verbal and written communication skills
• Strong analytical organizational time management and multitasking skills
• Knowledge of medical billing and revenue cycle management considered a plus
• Proficiency in Microsoft Office applications with a premium on Excel knowledge
• Ability to travel minimally as required

Salary: $50k-$60k depending on experience

Required Experience:

IC