Client Relationship Manager

This role requires an individual who is professional and who displays the drive determination and self-motivation to build a business. Specifically your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business.

JOB RESPONSIBILITIES

• Provides professional courteous service to our clients carrier representatives underwriters business partners and HUB colleagues resulting in a rate of account retention that meets or exceeds expectations
• Provides a high level of support toour Sales staffin obtaining maintaining and expanding business
• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices policies and procedures
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues
• Responsible for overall retention of accounts in assigned book of business
• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate

QUALIFICATIONS

• High School diploma or equivalent; AA and/or college degree preferred
• Superior customer service and problem solving skills
• Excellent oral and written English communication skills
• Must be willing to take your requisite state insurance license examination
• Demonstrated proficiency with computer systems including but not limited to Microsoft Office and automated agency management systems
• Ability to work in a positive team environment
• Ability to work a regular full-time work schedule at HUBs facility(s) and ability to travel on business when required

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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