Client Relationship Manager Health (Remote)

• Manage daytoday client relationships support issue resolution align on goals and deliver product enhancements.
• Lead Client Business Reviews with Sales highlight return on investment document action items and outline future strategies.
• Conduct periodic Workflow Assessments including planning sessions user shadowing recommendations documentation and leadership presentations.
• Guide clients as they transition from implementation to ongoing account management.
• Partner with Support Product and Development to resolve service tickets and ensure a smooth client experience.
• Promote use of the Customer Community for support cases product updates knowledge resources and training.
• Collaborate with Customer Success to address product issues and performance concerns.
• Support contract renewals and contribute to revenue retention and attritionavoidance strategies.
• Identify crosssell upsell and expansion opportunities with the Regional Sales Director.
• Monitor product usage to ensure expected return on investment and alignment with client goals.
• Provide bestpractice recommendations and configuration guidance to improve client outcomes.
• Gather and support NPS survey participation and use feedback to inform improvements.
• Maintain client documentation and account insights in Salesforce.
• Meet all performance metrics and KPIs for assigned accounts.

Qualifications :

• Healthcare Claims experience is highly beneficial
• Bachelors degree or equivalent experience
• 4 years experience in the healthcare IT industry
• Provider-based background recommended
• Proficient in Salesforce
• Conceptual understanding and some use of GenAI CoPilot or GPT functionality
• Understanding of the Healthcare Revenue Cycle
• Team player able to collaborate across groups and learn from others - specifically sales marketing product support and implementation
• Flexible in working with changing needs of organizations
• High degree of polish appropriate for meeting with clients
• Travel up to 30% required

Additional Information :

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical dental vision and matching 401K
• Flexible work environment ability to work remote
• Flexible time off including volunteer time off vacation sick and 12-paid holidays
• Explore all our exciting benefits here: Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.

  Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.

  Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.

  Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

  
  

  Remote Work :

  Yes

  
  

  Employment Type :

  Full-time