Client Relationship Manager

THE COMPANY:

For over five decades the worlds most sophisticated institutions have relied on IBISWorld to navigate uncertainty identify opportunity and stay ahead of change. Banks consulting firms governments: when the stakes are high and the answer has to be right they come to us.

That trust is our legacy and its our starting point. Were advancing beyond traditional research into AI-enabled actionable intelligence embedding human-verified insight directly into the workflows our clients live in so they can see further and decide faster. The ground is shifting in our industry and we are the ones moving it.

Youd be joining at the most exciting moment to do so.

IBISWorld is new to Austin and were building our team here from the ground up. This is your chance to join early help shape a new office and grow alongside one of the most exciting tech and business hubs in the country.

THE OPPORTUNITY:

As a Client Relationship Manager youll own a portfolio of client accounts and drive their long-term growth. Youll act as a trusted advisor helping clients get the full value of our market-leading platform API and data integrations. That means expanding their use across teams and geographies and proving measurable ROI.

This role pairs strategic relationship-building with real commercial impact. Youll secure renewals head off risk early and find tailored upsell and cross-sell opportunities including API and data integration solutions. Youll work consultatively with senior stakeholders use data to guide your decisions and partner with Sales Product Research and Operations to shape client outcomes and drive lasting growth.

Why Join Now:

• Be a founding member. As one of our first Austin hires youll help define how we serve clients and build our culture here.
• Work at the cutting edge. Youll put AI and data integrations like Microsoft Copilot Anthropic Claude and Snowflake in front of enterprise clients.
• Grow with the office. As IBISWorld Austin expands so does your path forward.

What Youll Do:

• Own the full client lifecycle. Manage a portfolio of standard premium and API/data integration subscriptions from onboarding through renewal.
• Build deep relationships. Connect at every level of the client organization and lead discovery to understand their goals success metrics and what drives value for them.
• Drive measurable results. Build and run success plans that increase adoption and ROI through ongoing engagement training and business reviews.
• Be the trusted advisor. Use data and insights to assess account health spot risks and recommend ways to optimize.
• Lead at the executive level. Show business impact strengthen partnerships and align on long-term value with senior leaders.
• Grow your accounts. Find and close upsell and cross-sell opportunities with a consultative insight-led approach.
• Champion API and integration growth. Learn each clients technical environment and workflows so you can expand API usage add data feeds and move clients from platform-only to fully integrated solutions.
• Educate and inspire. Show clients whats possible with our platform and integrations including APIs Microsoft Copilot Anthropic Claude and Snowflake.
• Set clients up to win from day one. Run onboarding so early adoption lines up with each clients objectives and use cases.
• Stay ahead of the data. Track engagement and usage trends including API consumption and step in early to speed up time-to-value.
• Power advanced use cases. Support complex integrations in partnership with Product and Operations.
• Own renewals. Lead renewal strategy for platform and API/integration contracts and keep pipeline forecasts and account health accurate in your CRM.
• Protect and delight. Manage risk resolve issues quickly and keep satisfaction and retention high.
• Handle the tough moments well. Respond to escalations and inquiries with urgency and professionalism.
• Work smart at scale. Use customer success tools and workflows to run efficiently and keep improving.

What You Bring:

• A track record of building trusted relationships with stakeholders at every level including senior leaders.
• Strong consultative analytical and communication skills and the ability to turn insights into action.
• Experience managing B2B SaaS or subscription accounts with proven results in retention and growth.
• Proven success upselling and renewing API products and data integrations and the ability to position their value to both business and technical audiences (IT data and engineering teams).
• Technical curiosity plus the ability to understand and explain APIs data integrations and platform capabilities.
• Strong organization and a proactive approach with the ability to juggle multiple priorities in a fast-paced environment.
• Comfort with CRM and customer success platforms (e.g. Salesforce Gong) and with using data to make decisions.
• A collaborative mindset and experience partnering across teams to hit shared goals.
• A bachelors degree (relevant field preferred) with experience in customer success account management or client services.
• Bonus: Experience with Commercial Banking Procurement Enterprise Financial Services or Professional Services clients.