Client Relations Specialist

AtLincoln of Wayne and Ramsey we believe exceptional experiences begin with exceptional people. As afamily-owned dealership serving our community since 1962 we take pride in building lastingrelationships with our clients and our employees. Were looking for a friendly dependable andorganizedClient Relations Coordinatorto join our Client Relations Department. This positionserves as one of the first points of contact for our clients and supports both our Sales and Service

Departments. From answering calls and scheduling appointments to assisting with clientcommunications and administrative support youll help ensure every client receives theprofessional personalized experience that defines our dealership.

Responsibilities

• Respond promptly to internet sales inquiries via phone email text and personalized video.
• Provide vehicle pricing availability and product information to prospective clients.
• Answer incoming sales calls and assist clients with their questions.
• Manage inbound emails and text messages with professionalism and urgency.
• Conduct outbound calls emails and text messages to follow up with prospects and existing clients.
• Schedule appointments for the sales team.
• Build rapport with clients and provide outstanding customer service throughout the buying process.
• Maintain accurate customer records and notes in the dealership CRM.
• Follow up consistently to ensure every client receives timely communication.
• Work closely with the sales team to create a seamless client experience.
• Meet daily weekly and monthly communication and appointment goals.

Qualifications

• Excellent verbal and written communication skills.
• Friendly positive and professional attitude.
• Strong organizational and multitasking abilities.
• Comfortable speaking on the phone and communicating through email and text.
• Basic computer skills and the ability to learn dealership software.
• Ability to work in a fast-paced team-oriented environment.
• Previous customer service call center hospitality retail or automotive experience is a plus but we are willing to train the right candidate.
• Bilingual is a plus but not required

WHY JOIN US

• Be part of an exciting luxury brand in the automotive industry.
• Work in a dynamic and client-focused environment.
• Opportunities for growth and development within the dealership.
• Competitive salary and benefits package.

If youre a personable and detail-oriented individual with a passion for providing exceptional service we encourage you to apply and be a key part of our team.

Hours:

Monday Thursday 2:30 pm 7:00pm

Saturday 9:00am - 6:00pm with halfhour lunch

Pay Range: $18.00 - $20.00/ hourly

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.