Client Relations Specialist

ORGANIZATION

The Center for Autism and Related Disorders is seeking highly motivated professionals to join our team. As a member of our growing founder-owned organization youll have the opportunity to join a well-established mission-driven industry leader focused on helping people with autism live their best offers a dynamic work environment where your talents and skills will be valued and rewarded. The Center for Autism and Related Disorders (CARD) is among the worlds largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD treats autistic individuals using the principles of applied behavior analysis (ABA) which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism. With locations throughout the US CARDs mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives. Through its network of trained behavior technicians Board Certified Behavior Analysts and researchers CARD develops and implements quality comprehensive and individualized treatment programs that lead to success.

Hourly Rate: $20.00

This is a Part-Time position (typically Monday-Friday with some weekends and evenings depending on the needs of events / outreach)

POSITION OVERVIEW:

The Outreach Coordinator is responsible for developing and maintaining community relationships to increase awareness of Applied Behavior Analysis (ABA) services and generate new client referrals. This role serves as the local outreach representative of the company building partnerships with referral sources engaging with families and promoting the organizations mission and services within the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and execute outreach strategies to increase client referrals and brand awareness

• Build and maintain relationships with referral sources including but not limited to:

  • Pediatricians psychologists and other healthcare providers

  • Schools special education staff and school districts

  • Regional centers case managers and social workers

  • Community organizations and parent support groups

• Conduct in-person outreach efforts including but not limited to:

  • Attending community events resource fairs and networking meetings

  • Scheduling and leading presentations about ABA services

  • Visiting clinics schools and partner organizations

• Track and manage referral pipelines including including but not limited to:

  • Following up with potential clients and referral partners

  • Maintaining accurate records of outreach activities and outcomes

  • Collaborating with intake and clinical teams to ensure smooth onboarding

• Serve as a point of contact for prospective families by:

  • Providing education on ABA services and the intake process

  • Answering initial questions and guiding families through next steps

• Collaborate with leadership and marketing to:

  • Identify target markets and growth opportunities

  • Support marketing campaigns and initiatives

  • Provide feedback on community needs and trends

• Other duties as assigned

• Travel regularly throughout the service area for meetings events and other business activities

REQUIREMENTS:

• High school diploma or equivalent

• Valid drivers license and reliable transportation

• Bachelors degree in Marketing Communications Psychology Business or related field preferred

• Experience in healthcare outreach ABA services or related field preferred

• Knowledge of ABA and autism services preferred

KNOWLEDGE SKILLS AND ABILITIES:

• Strong interpersonal and relationship-building skills

• Excellent communication and presentation abilities

• Self-motivated with the ability to work independently

• Strong organizational and time management skills

• Relationship building and networking

• Community engagement

• Sales and referral development mindset

• Problem-solving and adaptability

• Professionalism and empathy when working with families

WORK ENVIRONMENT:

• Primarily field-based with regular travel throughout the service area

• In-office and remote administrative work

• Flexible schedule including occasional evenings or weekends for events

PHYSICAL REQUIREMENTS:

• Ability to travel frequently within the service area including driving to meetings events and partner locations

• Ability to sit stand and walk for extended periods of time while attending events presentations and meetings

• Ability to lift and carry up to 2025 pounds (e.g. marketing materials event supplies signage)

• Ability to set up and break down outreach booths or event displays as needed

• Ability to use standard office equipment including a computer phone and tablet

• Ability to communicate effectively in person over the phone and via electronic communication

• Ability to navigate various environments including clinics schools offices and community settings

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