Client Relations Specialist

As a Client Relations Specialist youll ensure every clients contract experience is smooth accurate and this role youll review and validate sales contracts provide clear client support throughout the closing process and notarize documents to certify their authenticity. Youll collaborate with internal teams to resolve discrepancies quickly while delivering professional friendly service that builds trust and confidence in every transaction.

Why do Team Members Like Working for us

We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $33.65 per hour
• Medical Dental and Vision insurance from Day One
• Financial Wellness - 401k plan with company match Life insurance Company stock purchase program
• Generous Paid Time Off Program Paid Sick Days and Paid Parental leave
• HGV provides access to outstanding Team Member benefits discount travel programs and much more! Join HGV to access these premier benefit programs today!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years the highest honor weve received is the continued loyalty of our Owners Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts call centers and corporate offices.

Schedule Details:

Our Sales Center operates 7 days a week. Client Relations Specialists work varying shifts that range between 8:30am and 7:30pm.

As a Client Relations Specialist you will be responsible for:

• Assures new owners understand their paperwork and contracts
• Partner with Contracts in processing client paperwork so that documents are done accurately and efficiently
• Provides Notary services for guests/new owners in addition to presenting all other legal documents in order to complete the contract
• Follows up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication
• Manages the customer follow-up process by obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions. Follows all quality assurance directives and SOPs
• Provides professional and courteous service to all new Hilton Grand Vacations clients/owners/guests in accordance with HGVs standards of integrity quality and service. Exhibits professionalism in actions and appearance.

To fulfill this role successfully you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent experience
• Valid Notary License or the ability to acquire a license.
• Minimum 1 year of work experience in Customer Service.
• Ability to work a flexible schedule to include evenings weekends and holidays.
• Ability to calculate figures and amounts ranging from commissions proportions and percentages.
• Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
• Ability to effectively resolve customer service issues.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 1 year experience with Notary contract documents.
• Timeshare/Vacation Ownership experience.
• 1 year or more of administrative/clerical work experience.
• Associates degree/College Diploma/Cepeg.

When you join Hilton Grand Vacations you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.