Client Relations Specialist, Energy Advisory
Job Location:
Burlington, CO - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Mantis
We help organizations improve how their buildings perform by bringing together energy facility operations and sustainability into one connected approach. At Mantis our teams work across the full lifecycle of a facilityfrom planning and design to field execution and long-term asset managementacross commercial and industrial portfolios data centers and complex mechanical systems.
Our work spans four core areas: Building Controls Energy Efficiency Energy Advisory and Facility Managementcovering HVAC/mechanical optimization BMS/BAS and EPMS controls lighting system upgrades energy brokerage roofing and building envelope assessments construction management and more.
Whether youre in sales engineering construction/project management field operations corporate or technology youll play a role in delivering these solutions and helping clients improve facility performance.
- Respond to and triage 95% of client inquiries within 1 business day via shared inbox and direct communication channels
- Resolve 90% of client issues (billing enrollment supplier discrepancies) within defined SLA timelines
- Reduce recurring client or supplier issues by identifying and escalating at least 2 process improvements per quarter
- Maintain timely and accurate communication with Sales channel partners and suppliers with follow-up documented in internal systems for assigned client issues.
- Serve as a primary point of contact for assigned client accounts including communication related to contract status billing questions service changes and ongoing support
- Manage and monitor a shared client relations mailbox ensuring timely responses proper triage and appropriate follow-up on inbound requests
- Maintain strong working relationships with energy suppliers to support issue resolutions
- Partner closely with internal sales teams to support active accounts clarify contract details and assist with client needs
- Support channel partners by addressing questions and assisting with client-related requests and post-deal support
- Track and document account activity communications and issue resolution in internal systems to ensure visibility and accountability
- Troubleshoot post-sale issues such as enrollment delays billing discrepancies or supplier rejections and drive them to resolution
- Escalate complex time-sensitive or high-impact issues appropriately while maintaining ownership through resolution
- Identify recurring issues process gaps or trends and contribute to continuous improvement initiatives
- Maintain compliance with internal policies documentation standards and industry requirements
- Bachelors degree in Business Finance Operations Analytics or equivalent experience in lieu of degree
- Strong proficiency with Microsoft Office especially Excel
- Strong analytical and detail-oriented aptitude; a high degree of accuracy
- Excellent communication and organizational skills
- Ability to manage time effectively set priorities and meet deadlines
- Ability to learn and adapt to change
- Prior experience in customer service or professional services related environments
- Experience in energy utilities or a contract-heavy operational environment
- Exposure to finance-adjacent workflows (billing margin analysis reporting)
- Work environment: Hybrid work environment (3-days a week in office) with regular use of computer systems email spreadsheets shared inboxes and internal platforms
- Physical requirements: Prolonged periods of sitting and working at a computer. Frequent use of keyboard mouse phone and standard office equipment. Occasional standing walking bending and lifting of standard office materials up to 25 pounds
- Schedule expectations: Standard business hours with flexibility as needed for client supplier contract-processing or issue-resolution needs
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the position.
Required Experience:
IC
About Company
Patriot Energy Group, a division of Mantis Innovation, is one of the largest and fastest growing retail electricity and natural gas management firms operating in all competitive markets throughout the United States. As a client-side energy broker/advisor, we work closely with our clie ... View more
