Client Relations Specialist (Behavioral Health)

On-Site Part-Time MondayFriday 4:009:30 p.m. $18$19/hour

Note: Evening IOP launches September 2026. Optional daytime training may be available prior to launch (MondayFriday 7:00 a.m.3:00 p.m.).

This role sits at the intersection of client experience admissions support and program operations.

As a Client Relations Specialist you will serve as one of the primary points of contact for clients throughout their evening treatment experience. Youll help ensure the program runs smoothly by supporting attendance scheduling documentation client communication and accountability while creating a welcoming professional environment for every individual who walks through our doors.

This position combines administrative coordination with direct client support and is ideal for someone who enjoys building relationships staying organized and being part of a mission-driven healthcare team.

Backgrounds that translate well: Healthcare Administration Patient Services Client Success Behavioral Health Support Admissions Coordination Medical Office Operations Behavioral Health Technician

• Welcome and support clients throughout evening programming
• Build positive professional relationships with clients and families
• Track attendance and communicate attendance concerns appropriately
• Assist with scheduling client communication and program coordination
• Support admissions and intake-related processes as needed
• Maintain accurate documentation and records within the EMR
• Coordinate with therapists admissions and leadership to support client success

• Conduct urine drug screens in accordance with policy
• Support client accountability and program expectations
• Assist with facility readiness and organization
• Monitor common areas and maintain a safe professional environment
• Participate in team meetings and shift handoffs

• Strong administrative and organizational skills
• Excellent verbal and written communication
• Professional polished and client-focused demeanor
• Ability to build rapport while maintaining appropriate boundaries
• Strong attention to detail and documentation habits
• Valid drivers license and reliable transportation
• High school diploma or GED required
• Eligible for Level II background screening and drug test

• Experience in healthcare behavioral health substance use treatment or patient services
• Experience with scheduling admissions support client coordination or medical office operations
• Experience conducting urine drug screens
• Associate or bachelors degree
• Bilingual English/Spanish

The ideal candidate brings three core strengths:

• Administrative Strength organized detail-oriented and dependable
• Professional Client Engagement builds trust and creates a positive client experience
• Behavioral Health Capability comfortable supporting accountability documentation and program operations

PRC is an adult behavioral health organization operating PHP and IOP programs across South Florida. We exist to serve clients and families during some of the most challenging moments of their lives. Our team is committed to delivering exceptional care meaningful outcomes and a recovery experience rooted in dignity accountability and compassion.

Learn More: Principles Recovery Center