Client Relations Assistant
Job Location:
New York City, NY - USA
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking a Client Relations Assistant to support ongoing communication and coordination with clients. This position helps maintain positive client relationships by responding to routine inquiries organizing follow-up preparing information and ensuring client needs are communicated to the appropriate internal teams.
The Client Relations Assistant will work with both new and existing clients and provide administrative and communication support throughout the client relationship. The ideal candidate is personable organized attentive to detail and comfortable communicating with a variety of people throughout the day.
- Provide day-to-day communication support for new and existing clients
- Respond to routine client questions and information requests
- Learn about client needs preferences and current account activity
- Provide general information regarding company products services and procedures
- Assist with coordinating client appointments calls and meetings
- Prepare information and materials for upcoming client conversations
- Follow up with clients regarding outstanding information or next steps
- Send routine updates and confirmations as needed
- Maintain accurate client contact and account information
- Document important details from client conversations
- Organize correspondence notes and other client-related records
- Assist with introductory communications for new clients
- Help coordinate client requests with the appropriate internal teams
- Monitor outstanding client items and follow up internally when necessary
- Research basic questions using available company resources
- Communicate relevant client updates to appropriate team members
- Assist with preparing routine client correspondence and documentation
- Gather client comments and feedback when appropriate
- Identify questions requiring additional assistance and route them accordingly
- Maintain organized records of client communication and follow-up activity
- Support additional client relations activities based on day-to-day needs
Required Skills:
Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.
Required Education:
High School Diplome or Equivalent
