Client Relations and Scheduling Supervisor

Job Title: Client Relations and Scheduling Supervisor
Reports To: Director of Home Care
FLSA Status: Non-Exempt $23 to $25 per hour
Schedule: Full-time Monday-Friday 12:00 p.m. 8:00 p.m. with on call rotation

Summary

Glenmeadow At Home is seeking a Client Relations and Scheduling Supervisor to support staff clients and families through real-time problem solving scheduling and service oversight. This role oversees daily staffing coordination supports caregivers and ensures continuity and quality of care while collaborating with nursing and leadership to maintain compliance and advance Glenmeadows mission.

Essential Duties & Responsibilities

Staffing & Scheduling

• Manage daily staffing schedules to ensure consistent coverage and continuity of care.
• Address call-outs and last-minute schedule changes arranging real-time coverage as needed.
• Maintain accurate scheduling and call-out documentation.
• Serve as on-call scheduler every other week providing after-hours support.
• Support staffing consistency labor cost controls and provide direct coverage when necessary.

Supervision & Staff Support

• Supervise and support Glenmeadow At Home caregiving staff serving as a field resource for care delivery and emergent needs.
• Reinforce professionalism communication safety and documentation standards.
• Support onboarding training and teamwork to promote accountability and high-quality service.

Client Care & Service Coordination

• Assess and evaluate client care needs in collaboration with the residents their families nursing and care management.
• Assist in developing updating and maintaining service plans in compliance with state regulations.

• Promote client independence dignity and engagement in activities of daily living.

Administrative & Compliance Responsibilities

• Ensure timely and accurate completion of documentation including incident reports and care-related records.
• Enter and maintain records in electronic systems (e.g. Yardi).

Knowledge Skills and Abilities

• Strong organizational and scheduling skills.
• Ability to lead and support staff with professionalism empathy and clarity.
• Effective written and verbal communication skills.
• Strong problem-solving and decision-making abilities particularly in time-sensitive situations.
• Ability to manage competing priorities and adapt to changing needs.
• Commitment to confidentiality resident rights and ethical practice.
• Ability to stand walk bend reach and lift up to 40 pounds.

Experience and Education

• High school diploma or GED required; post-secondary education in healthcare or human services preferred.
• Minimum of five (5) years experience working with older adults in a healthcare or home care setting.
• CNA or HHA certification required or equivalent health care education (Prior supervisory lead or scheduling experience strongly preferred.
• Proficiency with electronic health records and scheduling systems (e.g. Yardi).