Client Operations Specialist

Join a Team Where Customer Care Comes First

ARCH Medical Solutions is looking for a highly organized customer-focused Client Operations Specialist who thrives in a fast-paced manufacturing environment and takes pride in delivering exceptional this role you will be a key connection point between our customers Business Development and Operations teams helping ensure customer needs are handled accurately professionally and with urgency.

This position is responsible for the proactive effective and timely resolution of customer issues and opportunities while maintaining a consistently professional courteous and positive approach. The ideal candidate brings a customer first mindset strong communication skills and exceptional attention to detail.

What Youll Do

As a Customer Support Specialist you will support external customers Business Development and Operations personnel in building stronger relationships with existing customers and prospects. You will help drive responsiveness accuracy and customer satisfaction through clear communication and dependable follow-through.

Key responsibilities include:

• Support external customers and internal teams to strengthen relationships with customers and prospects.
• Accurately maintain customer data in the companys ERP system including quote setup sales order review order acknowledgements delivery updates and open order reporting when needed.
• Communicate with customers by phone and email with professionalism integrity and a strong service mindset.
• Manage customer projects and take ownership of customer interactions through accurate documentation and appropriate follow-up with customers and company management.
• Research and resolve customer discrepancies in a timely manner using available resources.
• Proactively gather and route customer feedback to the appropriate internal departments and contacts.
• Adapt positively to changing priorities work schedules and pace of work.

What Were Looking For

Were seeking someone who is dependable detail-oriented and energized by customer interaction. The successful candidate will be comfortable balancing multiple priorities communicating across departments and helping customers get the answers and support they need.

Ideal qualifications include:

• Advanced proficiency with Microsoft Office.
• Knowledge of ERP systems.
• Minimum of 35 years of client account experience including at least 3 years in customer-facing roles such as client services.
• Manufacturing company experience preferred.
• Strong verbal written and listening skills with the ability to communicate effectively with internal and external customers by phone and email.
• Ability to build positive working relationships promote teamwork and enhance customer satisfaction.
• Excellent interpersonal skills reliability commitment time management teamwork and the ability to succeed in a dynamic environment.

Key Competencies

The right person for this role will bring excellent telephone and communication skills strong interpersonal ability and outstanding attention to detail.

Youll be a great fit if you:

• Enjoy being the person customers can count on
• Take ownership and follow through
• Communicate clearly and professionally
• Stay organized when priorities shift
• Notice the details others may miss
• Work well with cross-functional teams

Why This Role Matters

Client operations is more than answering questions it is about building trust protecting relationships and helping the organization deliver on its this role your communication accuracy and follow-up will directly support customer satisfaction and internal alignment across Business Development and Operations. The position is designed around timely resolution of customer issues and opportunities while promoting excellent customer care.

Equal Opportunity Statement

ARCH Medical Solutions is an Equal Opportunity Employer and supports diversity in the workplace as a basic premise for business success.