Client Manager

Client Manager

Synopsis

Fieldstone A&E is an industry-leading company with deep roots in home building providing everything needed for vertical constructionfrom single-family homes to clubhouses commercial buildings and everything in between. You will feel like family in our rich company culture that focuses on work/life integration with flexible work capabilities offering remote in-office and hybrid situations.

The Client Manager is a key role responsible for building and maintaining strong client relationships ensuring client satisfaction and driving project success. This position requires a balance of technical expertise business development skills and leadership abilities to manage client expectations coordinate internal teams and deliver high-quality projects on time and within budget.

Key Responsibilities

Client Relations

• Build and maintain strong relationships with clients serving as their primary point of contact.
• Facilitate regular client meetings to review project progress address concerns and ensure alignment with client goals.
• Resolve client issues promptly and professionally ensuring a positive and productive client experience.
• Define document and communicate client standards to internal teams to ensure expectations are met or exceeded.

Project Oversight

• Lead project teams to deliver quality projects on time within budget and aligned with client expectations.
• Oversee and manage project details including scope schedules and budgets ensuring profitability and successful outcomes.
• Monitor and achieve KPIs related to client satisfaction revenue targets and project timelines.
• Work closely with internal teams including engineering design and project coordination to ensure seamless project delivery.
• Identify and communicate scope changes ensuring proper documentation and billing.

Financial Management

• Proactively manage project budgets to ensure profitability while delivering high-quality outcomes.
• Create proposals that align with company profitability standards validating estimated hours and schedules before project initiation.
• Identify opportunities for upselling or expanding services with existing clients to drive additional revenue.

Business Development

• Actively seek opportunities to grow relationships with existing clients and develop new client partnerships.
• Support company growth by contributing to business development initiatives and identifying new market opportunities.
• Represent Fieldstone A&E at client meetings industry events and networking opportunities to enhance brand recognition.

Leadership and Mentorship

• Mentor junior team members by sharing expertise providing feedback and supporting their professional growth.
• Lead by example setting a high standard for client management excellence and collaboration.
• Actively participate in professional development reviews for junior team members and provide constructive feedback to foster improvement.

Innovation and Process Improvement

• Identify and implement process improvements to enhance efficiency quality and client satisfaction.
• Stay updated on industry trends best practices and emerging technologies to bring innovative solutions to clients and internal teams.

Required Skills

• Strong written and verbal communication skills including client presentations and public speaking.
• Advanced negotiation and conflict resolution skills.
• Demonstrated ability to manage project budgets and ensure profitability.
• Strong organizational skills and ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office applications (Word Excel Outlook PowerPoint).
• Knowledge of quality assurance and quality control practices in architecture
  and engineering.

Required Experience

• Education: Bachelors degree in architecture interior design engineering or a related field.
• Experience: Minimum of 10 years of experience in production home building project management or a related field.

Required Experience:

Manager