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Client Intake Specialist (Customer Support)
Job Location:
Job Location:
Kansas City, MO - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are excited to grow our customer support team! If you are looking for a competitive base salary plus the opportunity to earn an impact based bonus youll want to read on. And we have an excellent training program so law firm experience is not required.
Preferred Experience:
Job Overview:
We are seeking a Client Intake Specialist (Customer Support) who will serve as the first point of contact ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firms growth by building immediate rapport with potential clients and serving as their link to the legal team.
Key Responsibilities:
The ideal candidate is a strong listener who communicates with care and clarity builds trust quickly and confidently gathers key details while guiding clients through next steps.
Why Join Us:
Join a collaborative high-energy team where youll make a meaningful impact enjoy strong benefits and flexibility and have clear opportunities for long-term growth in the legal field.
Compensation:
Our Client rewards excellence. Your earning potential is tied directly to your impact on the clients and the firm:
Hours & Schedule:
Total Rewards & Culture:
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
DM Injury LawLLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Preferred Experience:
- Experience in customer service call center sales or client-facing roles
- Strong time management and ability to prioritize tasks effectively
- Detail-oriented with a strong sense of follow-through
- Clear and professional communication skills
Job Overview:
We are seeking a Client Intake Specialist (Customer Support) who will serve as the first point of contact ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firms growth by building immediate rapport with potential clients and serving as their link to the legal team.
Key Responsibilities:
- Serve as the first point of contact for prospective clients (phone email text)
- Gather basic information using call guidelines to assess fit (no legal advice required)
- Route qualified inquiries to attorneys or team members
- Follow up with clients to gather additional information and maintain engagement
- Maintain accurate records while protecting confidentiality
- Support a smooth high-quality intake process in a fast-paced environment
The ideal candidate is a strong listener who communicates with care and clarity builds trust quickly and confidently gathers key details while guiding clients through next steps.
Why Join Us:
Join a collaborative high-energy team where youll make a meaningful impact enjoy strong benefits and flexibility and have clear opportunities for long-term growth in the legal field.
Compensation:
Our Client rewards excellence. Your earning potential is tied directly to your impact on the clients and the firm:
- Base Salary:$40000
- Bonus: Up to $6000 a month
Hours & Schedule:
- Various shiftsincluding standard business hours evenings and a collaborative weekend/holiday rotationto ensure 24/7 advocacy and a healthy work-life balance.
Total Rewards & Culture:
- Culture of Connection:We work hard and celebrate harder. Enjoy a vibrant team atmosphere withcatered department lunches off-sitehappy hours and regularteam-building eventsthat keep our energy high.
- Health & Wellness:Premium Medical Dental and Vision plus Company-Paid Life and Disability.
- Work-Life Integration:120 hours (3 weeks) of Flexible PTO to recharge.
- Commuter Perk:Complimentary On-Site Garage Parkingsave time and money in the heart of KC.
- Stability & Growth:Join an energetic expanding team with clear pathways for career advancement within the legal field.
- Future Planning:401(k) retirement plan with a company match up to 4%.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
DM Injury LawLLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Junior IC
About Company
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