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Client Experience Specialist

NREIG

Job Location:

Kansas City, MO - USA

Monthly Salary: Not provided by the employer

Posted: 2 July 2026 (30+ days ago)

Application Deadline: 18 October 2026

Vacancies: 1 Vacancy

Job Summary

NREIG is seeking a full-time Client Experience Specialist to join our growing team in the Kansas City office.Client Experience Specialists (CES) are all about creating a world-class client experience. While maintaining the integrity of our programs the CES performs intakes of incident reports compiles necessary documentation for and filings with carriers tracks accurate claims data and outcomes and drives efficiency while delivering amazing customer service through phone and email communication.

How youll make an impact day-to-day

Customer Service:receive incoming client inquiries advise clients on required mitigation for type of loss and follow up re: information request for claim investigation
Record keeping:receive incident reports and follow department SOPs to organize and set up claim files accurately record incident and maintain timely tracking information
Collaboration:correspond with clients carriers and third-party adjusters to finalize client claims
Team ambassador:engage on team initiatives assist with claims and compliance on investigations recommend improvements to processes and client experience

Skills and experience you bring

Excellent verbal written and interpersonal communication skills
2 years in client or customer service experience
Comfortability in a fast paced ever-changing corporate team environment
Ability to multitask and prioritize
High attention to detail with the ability to produce accurate work
General knowledge of complex insurance claims product and underwriting
Tech savvy and proficiency in MS Office Suite
Four-year degree or equivalent professional experience
Valid P&C License

Why youll enjoy this work

Youll be a great fit as a CES if you love making a meaningful difference for clients creating order out of chaos navigating complex problems through creative problem solving and collaborating with clients carriers and adjusters through proactive teamwork.

This position would be ideal for someone with industry experience in other relevant roles: assistant underwriting client service or claims adjusters (I and II). We believe NREIG is for everyone - if youre smart hard-working and enjoy making an impact with your team each day send us your application. NREIG is proud to be an Equal Opportunity Employer.

Required Experience:

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