Client Experience Specialist

Were hiring organized dependable individuals to assist clients with the details that go into planning and coordinating upcoming travel.

In this role youll help gather client preferences research suitable options organize reservations and schedules and keep important details on track from the early planning stages through final confirmation.

The ideal candidate is someone who communicates well pays attention to small details and is comfortable managing multiple requests in a remote environment.

Previous travel industry experience is not required. Training and continued guidance are provided.

Your responsibilities may include:

• Communicating with clients about dates preferences budgets and special requests
• Researching destinations accommodations transportation and experiences
• Organizing reservation details schedules and confirmations
• Keeping client information and planning notes accurate and up to date
• Following up on pending selections documentation or changes
• Reviewing details for accuracy before plans are finalized
• Helping clients navigate routine questions and adjustments
• Coordinating with hotels vendors and service providers when needed
• Keeping multiple client files organized at different stages of planning
• Providing timely updates throughout the process

Were looking for candidates who are:

• Detail-oriented and highly organized
• Clear and professional communicators
• Dependable with strong follow-through
• Comfortable researching and comparing information online
• Able to manage several tasks without losing track of details
• Confident using email web-based platforms and digital tools
• Comfortable working independently
• Patient and service-minded when assisting clients
• Flexible when plans or priorities change
• Willing to learn new systems and processes

Experience in customer service hospitality administration scheduling reservations or planning may be helpful but is not required.

This position is fully remote and offers flexibility in how you organize your working schedule.

Team members receive:

• Initial training and onboarding
• Ongoing guidance and support
• Access to planning and research resources
• Professional development and continued learning
• A collaborative remote team environment
• Exposure to a variety of destinations accommodations and client requests

Applicants must reside in an eligible location including:

United States
United Kingdom
Mexico
Australia
Spain
Select Latin American locations

Applicants selected to move forward will be invited to an online overview session.

During the session youll receive additional information about:

• Typical responsibilities and workflow
• How the role is structured
• Compensation details
• Training and available resources
• Expectations for new team members
• The next stage of the selection process

There will also be time to ask questions so you can determine whether the position aligns with what youre looking for.

If you enjoy researching destinations organizing details communicating with clients and helping plans come together smoothly we encourage you to apply for consideration.