Client Experience Manager (Account Manager)

Job Title: Client Experience Manager

Department: Agent Dealer Services

Pay Grade:
$70000 to $90000 dependent on experience

Overtime Eligibility:
Exempt

Date:
May 2026

Job Summary:

Reporting to the VP of Client Relations and Dealer Services in the Client Relations and Dealer Services department. Youwill be the liaison between our clients and the rest of the organization exclusively focused on the success and profitability of our partnerships while ensuring the best experience for our clients and mutual customers. CEMs accomplish this through delivering on their core objectives and addition they are responsible for ensuring the Sales team has the tools and resources needed to achieve current and future revenue targets.

Minimum Qualifications:

Education

High School Diploma or GED required OR Bachelors degree in business administration Finance Sales or a related field

Experience

• 3 years experience in account management client success or relationship management
• Must have astrong knowledge of the auto industry particularly in relation to managing warranty and ancillary products
• F&I or in-dealership experience is preferred

Licensure Certification and/or Registration

Supervision Exercised

Direct Indirect N/A

Typical Positions Supervised

N/A

Primary Job Functions

• Acts as primary account liaison-providing day-to-day service for existing and prospective partners managing day-to-day client communication and ongoing relationships as it relates to current new and upcoming opportunities ensuring prompt responses reporting and communication.
• Manage client input and feedback for all projects with detailed direction and timelines.
• Establish and build strong working client relationships with business leaders at all levels to achieve long-term partnerships.
• Develop a thorough understanding of the clients position in the market their product/service points of difference and competitive landscape.
• Responsible for internal department communication and coordination between Sales Underwriting Marketing Finance Reinsurance Legal Compliance Operations Claims IT etc.
• Manages all aspects of the implementation/onboarding and partner agreement process for assigned accounts; coordinating and completing tasks associated with program development onboarding and execution.
• Maintains Customer Relationship Management (CRM) system stage progression and reporting.
• Maintains knowledge of contractual obligations for partners including financials performance expectations terms reporting licensing insurance and compliance.
• Proactively evaluates existing partners sales and production performance and program profitability of assigned accounts to determine areas needing program or process improvement.
• Provide recommendations to management and partners developing strategic plans to increase partner revenue through marketing training pricing or new product offerings.
• Dedicates time to follow up with accounts and exchange resources updates and account activity.

Periodic Job Functions

• Experience with as a project management platform preferred
• Strong analytical and problem-solving skills
• Ability to work independently and manage personal time keeping deliverables and deadlines top priority
• Excellent written and verbal communication skills
• Proficient with Microsoft products (Outlook Excel Word Power Point and Adobe)
• Ability to meet deadlines without compromising quality and consistency in the process
• Experience dealing with and handling sensitive information