Client Experience Advisor

Client Services exists to make working with Maiden Home feel thoughtful calm and confident especially when things are complex emotional or dont go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood supported and taken care of.

We are looking for an ambitious and talented Client Advisor to provide world-class consultation and support to our Consumer & Trade clientele. Our ideal candidate will champion the Maiden Home brand develop long-lasting relationships through clienteling and use taste and judgement in problem solving our clients complex design and product inquiries. This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Over time our goal is for this person to develop product and business expertise and rise within the company based on performance and interest.

This is a unique opportunity to join a brand that is primed for its next stage of growthwith a proven competitive advantage in its ability to attract motivate and retain top talent across a range of disciplines. At Maiden Home youll find a workspace that encourages innovation creative expression and teamwork and your experience will be shaped by your performance contributions and drive.

This position is based in our NY Headquarters in Tribeca where we work together every day in office. The Client Services team daily schedule is 9am to 6pm for supporting our live client channels.

Responsibilities

• Own relationships judgment and high-stakes moments for high touch clientele and designers via email including but not limited to:
  • Quote requests customizations order changes
  • Delays damages quality issues
  • Anything escalated or ambiguous

Qualifications

• 6 years of relevant client-facing experience in any of the following fields:
  • Trade sales (furniture lighting textiles kitchens)
  • Luxury retail management or Design retail
  • Account management in high-touch environments
  • Showroom-based brands serving designers or trade showrooms
  • Interior design studio support roles
  • Styling or visual merchandising
• Passion for and interest in Maiden Home brand product & interior design
• Strong written and verbal communication skills & knack for tone of voice with a luxury clientele base
• Demonstrated ownership mindset & meticulous attention to detail with a healthy dose of hustle
• Sellers & clientele mindset; strength in building & maintaining professional relationships
• Highly collaborative and leans into building relationships with cross-functional partners
• Excited to build a strong foundation in Client Advisory at Maiden Home and hungry for growth in the Maiden Home client-facing organization.

About Maiden Home

Maiden Home is an authority in the world of luxury home furnishings. The brand designs original pieces at its New York studio sources exquisite materials from trusted partners around the world and works directly with distinguished artisans to bring them to lifethen it delivers them with prices and lead times that are unheard of in the furniture industry.

Maiden Homes unwavering commitment to exceptional design and quality is praised by leading interior designers and publications including Architectural Digest and Elle Decor and it has brought the brand consistent year over year growth.

Maiden Home is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture. We do not discriminate on the basis of race religion color national origin gender gender identity sexual orientation age marital status disability protected veteran status or any other legally protected characteristics.