Client Executive, Commercial

Client Executive Commercial Job Description

Position Summary

The Client Executive Commercial is responsible for managing a significant book of business ensuring client satisfaction retention and growth. This role leads the annual client planning process aligns insurance programs with financial and organizational goals and provides consultative guidance through data-driven insights and recommendations. The Client Executive operates as both a strategic advisor and hands-on leader overseeing multiple client service teams driving operational efficiency and supporting business development and market-building activities.

Key Responsibilities

Functional Leadership & Ownership

• Ownership of a significant client portfolio with responsibility for retention growth and satisfaction.
• Lead annual planning and strategic direction for client insurance programs.
• Serve as subject matter expert and primary client advisor.

Hands-On Execution & Delivery

• Interpret carrier data claims reports and financial information to identify trends and risks.
• Develop and deliver client reports presentations and recommendations.
• Support renewal marketing strategy and execution.

Reporting Quality & Operational Support

• Ensure accuracy and quality of all client deliverables and program calculations.
• Maintain EPIC system records and documentation.
• Monitor renewal timelines and client lifecycle milestones.

Cross-Functional Partnership & Integration

• Collaborate with Sales Executives and internal service teams to deliver integrated solutions.
• Maintain strong relationships with clients carriers and stakeholders.
• Communicate regulatory and technical updates to clients.

Growth Change & Special Initiatives

• Participate in business development and market-building initiatives.
• Represent the firm through industry groups and speaking engagements.
• Lead or support special projects as assigned.

Process Improvement & Best Practices

• Identify opportunities to improve client service delivery and operational efficiency.
• Stay current on industry trends regulations and best practices.

Accountability

• Deliver strong client retention satisfaction and growth outcomes.
• Ensure accuracy compliance and quality across all client work.
• Build trusted relationships with clients and internal stakeholders.
• Demonstrate sound judgment and ownership in decision-making.

Qualifications

• 57 years of industry experience with increasing responsibility.
• Property & Casualty license required; Life & Health preferred.
• Strong communication analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and EPIC system.

Preferred

• Bachelors degree in Business Risk Management or related field.
• Professional designations such as CIC or CPCU.
• Experience managing complex commercial accounts.

Key Competencies

• Strategic & Systems Thinking
• Ownership & Accountability
• Data-Driven Decision Making
• Process Improvement
• Collaboration & Influence