Client Engagement Intern (Unpaid)

SCOPE OF WORK:The International Rescue Committee (IRC) works in the United States welcomes newly arrived refugees and immigrants supports them in their resettlement and provides holistic services to help them build new lives in their communities. IRC New Jersey is designated as a service provider by the New Jersey Office for Refugees and the federal governments Office of Refugee Resettlement (ORR) to provide Refugee Cash Assistance (RCA) and Refugee Support Services (RSS) to non-refugee ORR-eligible individuals and families (i.e. Cuban and Haitian entrants Ukrainian humanitarian parolees asylees etc.).

The Client Engagement Intern will work closely with the Intake & Outreach Client Voices and RCA teams to provide trauma-informed services toORR-eligible individuals and families tofacilitatetheachievement of client self-sufficiency. This position will work with clients colleagues and external parties to identify and engage ORR-eligible clients facilitate timely client intake and referrals ensure that clients voices are heard and support efficient and timely operation of the RCA program in accordance with client eligibility and program requirements.

RESPONSIBILITIES:This position will support efficient and effective functioning of the Client Engagement team including the Intake & Outreach Client Voices and RCA teams. The primary responsibilities include:

• Support Intake/Outreach Client Voices and RCA specialists with scanning and organizing documents entering case notesin accordance withprogram requirements and inputting data into departmental trackers and databases;

• Assistclients in-person and on the phone with booking and preparing for intake appointments

• Provide live translation services (Haitian Creole or Spanish preferred) for client interactions in the office and translate written client materials

• Support planning and execution of outreach campaigns to current and potential clients including by phonemessageand email with the aim of sharing information about IRC services and events;

• Support smooth planning and execution of IRC client events includingdisseminatinginformation about IRC services and collecting client information such as attendance data or feedback as appropriate

• Assistwith research on community resources networks and events to support client outreach projects and community referrals

• Engage with IRC clients respectfully and compassionately

• Other duties as assigned

LEARNING OBJECTIVES:

Acquirea thorough understanding of IRCs Intake & Outreach Client Voices and RCA programs

Become familiar with the specific needs and challenges facing IRCs clients in New Jersey and how IRC works with our clients to overcome barriers including by offering employability services English language training career pathways financialcoachingand community referrals.

Develop skills useful for a career in human services including using case management software and understanding case worker documentation

REQUIREMENTS: Volunteersmust be based in the U.S.Internsmust be based in USandmust be enrolled in post-secondary institution or have graduated from a post-secondary institution within last 2 years.

The requirements shouldestablisha baseline (minimum) for educational backgroundpreviouswork experience professional knowledge or certification specific skills and strengths and any other skill necessary to perform the essential functions.

The requirements should include:

• Be fluent in a second languagespoken by IRC clients strong preference for Spanish and/or Haitian Creole

• Ability to work 15-20hrsa weekin the IRC office in Elizabeth NJ

• Experience with data entry case management/ case noting software andmaintainingaccurateclient records.

• Previousexperience and/ or a strong interest in working with refugees and immigrants includinginternships volunteer work or related projects.

• Strong communicationand interpersonal skills with the ability to effectively work with diverse populations.

• Excellent organizational and time management skills.

• Current or recent enrollment at a college or university for Social Work Psychology PublicHealthor a related field. Alternatives accepted include internships volunteer work or related projects.