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Client Concierge Client Re-engagement
Job Location:
Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
5 September 2026 (12 hours ago)
Posted:
Application Deadline:
3 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Jimerson Birr our team accepts the lasting responsibility of protecting our clients rights businesses properties investments and finances. We partner with established companies emerging ventures and individuals to structure deals solve complex problems and guide pivotal decisions with measurable outcomes. We pride ourselves on legal excellence disciplined execution and a culture built on service quality and results.
About the Role:
The Client Concierge Reengagement team member is responsible for turning the firms dormant client base into reactivated revenue: working the reengagement queue building and testing reactivation campaigns by segment and handing off qualified opportunities to the seat that closes them.
About the Role:
The Client Concierge Reengagement team member is responsible for turning the firms dormant client base into reactivated revenue: working the reengagement queue building and testing reactivation campaigns by segment and handing off qualified opportunities to the seat that closes them.
You will own this as a revenue asset segmenting it by value recency service history and reason for dormancy and prioritizing by expected value rather than recency alone.
Youll work the queue on a defined cadence leading with what has changed in the clients business or in the firms service and pricing pathways and requalifying every return against the current Ideal Client Profile rather than re-reading the old file.
Youll build and test reactivation sequences by segment coordinating with Marketing on content and compliance clearance and with the Sales Development Representative on outbound execution overflow for clients past 365 days then qualify the returning opportunity and hand it off cleanly to Sales with the full service history attached.
If youre comfortable reaching a client who left honest about why they did and disciplined enough to log your own activity with no support layer behind you this role was built for you!
What Youll Do
Build and maintain the segmentation of the dormant base by value recency service history and reason for dormancy prioritizing outreach by expected value rather than recency alone and keeping the record current.
Work the 180-plus reengagement queue on a defined cadence rather than in bursts owning getting the next matter in from day 180 and retaining responsibility past 365 with Sales Development Representative assistance.
Lead outreach with what has changed in the clients business or in the firms service and pricing pathways pushing to a discovery call where warranted and requalify every return against the current Ideal Client Profile rather than the old file.
Build and test reactivation sequences by segment coordinating with Marketing on content and compliance clearance.
Coordinate with the Sales Development Representative on outbound execution overflow for 365-day-plus dormant clients most relevant to that population without handing over the relationship.
Interface with prior client contacts including attorneys and concierges as part of running any sequence.
Qualify the returning opportunity before consuming a closers time and hand off with the full service history attached confirming receipt.
Report reactivated revenue conversion by segment and cost per reactivation and feed the reasons clients went dormant back to service Sales and Marketing.
Log your own activity and keep the record current since no support layer exists for this seat.
Who You Are
Comfortable reaching a client who left.
Able to read a two-year-old record and form a fresh view rather than re-litigating the old disposition.
Fluent with campaign and segmentation tooling with strong self-logging discipline.
Clear on your lane you qualify and hand off and you never price scope or close.
Organized and self-directed comfortable running a defined cadence without daily oversight.
What You Bring
2 years experience in reactivation lifecycle or retention marketing execution ideally in a professional-services or B2B environment.
Comfortable with campaign and segmentation tooling and CRM/pipeline systems (Salesforce Litify or comparable platforms preferred).
Strong written and verbal communication skills with the professionalism to re-engage a client who previously left.
Sound judgment for qualifying opportunities honestly rather than pushing a weak fit toward a closer.
Bachelors degree preferred but not required with equivalent experience.
Why Join Us
Why Join Us
At Jimerson Birr this seat is how the firm works revenue that has always been sitting in the file room. Youll own the entire dormant base segmentation campaigns and the queue with real autonomy and a team behind you: Sales and Marketing built to back you up on anything outside your lane.
Youll work in an environment that values ownership discipline and results with a clean handoff process and a scorecard that makes reactivated revenue visible rather than incidental.
About Company
A Florida-based business law firm with a reputation for being trusted counselors, effective negotiators and results-driven litigators.
