Client Care Specialist Angell West Part Time

Client Care Specialist (CCS) - Veterinary Hospital - Part Time 2nd shift and weekend hours occasional other shifts may be needed rotating holidays

Be the First Face of Compassionate Care

Love animals Thrive under pressure Want a role where your work truly matters

As aClient Care Specialist (CCS)atMSPCAAngell West youre the heartbeat of our client experience. Youre the first person pet owners meet during some of their most emotional moments and the steady compassionate presence that helps them feel supported from the moment they walk through our doors.

This is your chance to join one of the most respected veterinary hospitals in the country and make a real impact every single day.

What Youll Do

Deliver an Exceptional Client Experience

• Welcome clients with warmth empathy and professionalism
• Check in appointments emergencies and specialty cases
• Keep clients informed with clear confident communication
• Answer phones and respond to inquiries with accuracy and care

Own the Admission & Discharge Process

• Verify client information and review estimates
• Process payments and reconcile your cash drawer
• Coordinate smooth stressâfree discharges with clear instructions
• Support pet food sales stocking and prescription food pickups

Support a HighâPerforming Veterinary Team

• Collaborate closely with veterinary staff supervisors and managers
• Help onboard and mentor new team members
• Stay flexible and focused in a fastâmoving highâstakes environment
• Follow safety protocols and report concerns promptly

Grow Your Expertise & Leadership

As you develop in the CCS role youll have the opportunity to advance and take on additional responsibilities within the scope of the team that deepen your skills and expand your impact at the hospital.

Additional responsibilities include:

• Register emergency referral and unscheduled patients
• Gather essential clinical details for triage
• Explain emergency workflows and financial expectations
• Coordinate communication between clients and veterinary teams
• Provide updates to clients with hospitalized pets
• Prepare and present estimates for planned and emergency admissions
• Collaborate with veterinary staff to clarify estimate details
• Assist Billing and Front Office teams with financial services and payment options
• Serve as a financial liaison during admissions

What You Bring

• 12 years of customer service experience
• Strong communication skills clear compassionate confident
• Ability to stay calm organized and focused in highâenergy environments
• Comfort with computers phones scanners and multitasking
• Ability to stand for long periods and lift up to 40 lbs
• A genuine passion for helping animals and the people who love them

How We Work: Our Values in Action

Client Services Core Values

• Assume Positive Intent Lead with trust and empathy
• Be SolutionsâOriented Dont just spot problems; help solve them
• Be Mindful; Be Present Focus on the task at hand follow through and do it well
• Respect For clients colleagues and yourself
• Ownership Take responsibility and take pride in your growth

MSPCA Organizational Values

Compassion Integrity Positivity Service Excellence Collaboration
These values guide how we treat clients animals and each other every day.

Compensation

• Starting pay:$21-22/hourcandidates hired for second shift will receive an additional $2.50/hr shift differential.
• Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications

Benefits

• Blue Cross PPO medical dental and vision
• Life and disability insurance
• 403(b) retirement plan
• Tuition reimbursement
• Paid holidays sick time and vacation
• Employee discounts on pet care and food
• Free onâsite parking

Why MSPCAAngell

Founded in 1915 MSPCAAngell is internationally recognized for excellence in veterinary medicine education and compassionate service. We provide primary care 24/7 emergency services and specialty care for dogs cats and exotic pets.

Joining our team means joining a mission and a legacy.

Make Your Passion Your Career

If youre ready to bring your customer service skills into a role where every day offers the chance to help animals and the people who love them wed love to meet you.

Required Experience:

IC