Client Care Representative

Lexus of Wesley Chapel

On site position

Lexus of Wesley Chapel is looking for energetic customer-focused professionals to join our award-winning Client Care team. This isnt your average call center position. As the first point of contact for our guests youll deliver the white glove experience Lexus is known for while helping customers with both Sales and Service appointments.

If youre someone who enjoys building relationships staying busy exceeding goals and creating exceptional experiences wed love to meet you.

• Make 75 outbound calls daily while maintaining exceptional customer service.

• Handle inbound calls internet leads texts and digital inquiries.

• Schedule appointments for both our Sales and Service departments.

• Deliver a professional personalized white glove experience from the very first interaction.

• Build rapport with guests and create excitement about visiting our dealership.

• Maintain accurate notes and follow-up in our CRM.

• Work closely with Sales and Service teams to ensure a seamless guest experience.

• Meet individual and team performance goals.

• Positive energetic attitude with a strong work ethic.

• Comfortable working in a high-volume fast-paced call center environment.

• Excellent communication and relationship-building skills.

• Ability to multitask and stay organized.

• Customer service or call center experience is preferred but were willing to train the right person.

• Professional demeanor with a passion for delivering outstanding guest experiences.

• Weekend availability is required.

• Full-time 40-hour work week

• Weekend availability required

• One full weekend off each month

• Competitive hourly pay plus uncapped commission

• Medical Dental & Vision Insurance

• 401(k)

• Paid Time Off

• Employee discounts

• Paid training

• Opportunities for advancement within a growing organization

At Lexus of Wesley Chapel we believe every guest should feel like theyre visiting our home. Our Client Care Representatives play one of the most important roles in our dealership by creating memorable first impressions and setting the tone for an exceptional ownership experience.

If youre ready to work with an incredible team grow your career and be rewarded for your performance apply today!