Client Care & Inside Sales Coordinator

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

• Client Care
• Inside Sales
• Lead Conversion
• Customer Reactivation
• Scheduling Coordination
• CRM Management
• Business Development Support

• Answer inbound customer calls professionally and confidently
• Build trust and rapport with homeowners
• Educate customers on our services and scheduling process
• Communicate value professionalism and customer experience
• Convert customer inquiries into booked work
• Conduct outbound follow-up on unsold opportunities
• Follow up on pending customer decisions
• Maintain momentum throughout the customer journey

• Reactivate former customers
• Support referral generation efforts
• Participate in customer outreach campaigns
• Help identify new customer opportunities
• Contribute to incremental business growth initiatives

• Coordinate schedules for multiple Craftsmen
• Match the right Craftsman to the right customer and project
• Maintain accurate customer and job information
• Utilize Service Titan and CRM systems daily
• Manage customer communication and follow-up activity
• Support efficient daily office operations

• Loves talking with customers
• Is energized by helping people and closing business
• Enjoys follow-up and relationship building
• Communicates value rather than simply discussing price
• Thrives in a fast-paced environment
• Is highly organized and detail-oriented
• Learns technology quickly
• Works independently while remaining coachable
• Takes ownership of outcomes
• Wants to be part of a team not just collect a paycheck

• Enjoy talking with customers throughout the day
• Take pride in solving problems
• Like being trusted with responsibility
• Want to contribute to the growth of a small business
• Enjoy learning new systems and processes
• Find satisfaction in helping a team succeed
• Are looking for a long-term opportunity

• Prefer limited customer interaction
• Dislike phone conversations
• Are uncomfortable with follow-up or sales discussions
• Prefer highly repetitive work
• Are uncomfortable with accountability
• Are looking for a short-term role
• Want remote work

• Strong phone communication skills
• Previous sales inside sales customer service dispatch or call-center experience
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities
• Comfortable using CRM systems and technology platforms
• Reliable transportation
• Ability to work from our Elgin office
• Positive attitude and strong work ethic

• Service Titan experience
• Pipedrive CRM experience
• Home services industry experience
• Hospitality or relationship-based sales experience
• Scheduling or dispatch experience
• Marketing or pipeline management experience
• Bilingual English/Spanish

• Competitive hourly pay: $22$26/hour
• Performance-based incentive opportunities tied to growth and business performance
• Paid vacation
• Flexible scheduling options
• 401(k) plan
• Ongoing training and development
• Regular performance and compensation reviews

• Office Management
• Operations Coordination
• Customer Experience Leadership
• Business Development
• General Management

The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.