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Client Care & Inside Sales Coordinator
Job Location:
Hourly Salary:
Posted:
20 May 2026 (30+ days ago)
Posted:
Application Deadline:
17 June 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Client Care & Inside Sales Coordinator
Ace Handyman Services Fox Valley Elgin IL
Ace Handyman Services Fox Valley is growing and we are looking for a highly motivated customer-focused sales-driven professional to become the voice and front-end growth engine of our business.
This is NOT a traditional receptionist or administrative role.
We are seeking someone who genuinely enjoys talking with customers building trust quickly over the phone solving problems and confidently guiding homeowners toward booking our services.
Our customers are not looking for the cheapest option they are looking for professionalism responsiveness trust communication and peace of mind. We are looking for someone who believes in delivering and selling that value every single day.
If you love the phone thrive on helping people enjoy converting opportunities into booked work and want to directly contribute to the growth of a respected local business we want to talk with you.
About Us
Ace Handyman Services is a nationally recognized leader in home repair and improvement services. Our Fox Valley office has proudly served the community for nearly six years with a reputation built on professionalism communication craftsmanship and exceptional customer care.
We are a locally owned business backed by a nationally trusted brand and we are passionate about helping homeowners love their homes.
About the Role
This position serves as the primary point of contact for our customers and plays a critical role in driving the growth of the business.
The ideal candidate:
- Wants to answer every incoming call
- Enjoys building relationships with customers
- Is energized by helping people and closing business
- Understands how to sell value and professionalism
- Is comfortable discussing premium services and pricing
- Thrives in a fast-moving environment with multiple priorities
- Loves organization follow-up and momentum
- Is highly detail-oriented and tech savvy
- Takes ownership and accountability seriously
- Enjoys outbound calling and proactive follow-up
- Believes responsiveness and communication matter
This role combines:
- customer experience
- inside sales
- scheduling coordination
- CRM management
- pipeline follow-up
- and operational support.
Key Responsibilities
Customer Communication & Sales
- Answer inbound customer calls promptly and professionally
- Build trust and confidence with homeowners over the phone
- Educate customers on our services and scheduling process
- Sell the value of our services professionalism and customer experience
- Guide customers toward booking appropriate service time blocks
- Handle customer questions and pricing conversations confidently
- Conduct outbound follow-up calls to unsold leads and existing customers
- Help maximize booking conversion and schedule utilization
- Follow up consistently on open opportunities and pending customer decisions
- Maintain momentum throughout the customer journey
Scheduling & Operations
- Coordinate schedules for multiple craftsmen
- Match the right technician to the right customer/project
- Communicate scheduling updates clearly and professionally
- Maintain accurate customer records and job details
- Utilize Service Titan and CRM tools daily
- Help manage workflow lead pipelines and customer follow-up activity
- Ensure technicians have accurate job information before arrival
Customer Experience
- Deliver a consistently positive and professional customer experience
- Support review generation and repeat business efforts
- Communicate proactively and professionally with customers and team members
- Help maintain the reputation and growth of the business
- Ensure customers feel informed acknowledged and valued throughout the process
Qualifications
Required
- Strong phone communication and customer relationship skills
- Previous sales inside sales customer service dispatch or call-center experience
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Comfortable using CRM systems and technology platforms
- Ability to work independently while remaining coachable
- Positive attitude and strong work ethic
- Reliable transportation and ability to commute to Elgin office
- Comfortable working in a fast-paced environment
- Strong attention to detail and follow-through
Preferred
- Service Titan experience
- CRM experience (Pipedrive or similar)
- Home services industry experience
- Hospitality or relationship-focused sales background
- Scheduling/dispatch experience
- Marketing or pipeline management experience
What Success Looks Like
Successful team members in this role:
- Answer calls with confidence and energy
- Build trust quickly with customers
- Thrive on booking work and creating momentum
- Follow up consistently and proactively
- Stay organized under pressure
- Learn systems and processes quickly
- Operate independently while embracing accountability
- Contribute directly to business growth and customer satisfaction
- Maintain urgency without sacrificing professionalism
Compensation & Growth Opportunity
We are building this role as a long-term growth opportunity within our company.
Compensation Includes:
- Competitive hourly base pay
- Performance-based bonus opportunities
- Growth and advancement opportunities
- Ongoing coaching and development
- Paid vacation
- Flexible scheduling options
- 401(k) plan
- Regular performance and pay reviews
Expected Compensation Range:
$2226/hour performance incentives
Top performers who help drive growth and customer satisfaction will have opportunities for increased compensation and future leadership responsibilities.
Growth Potential
This role has strong long-term growth potential for the right individual including future opportunities in:
- Office Management
- Operations Coordination
- Customer Experience Leadership
- Business Development
- General Management
Important Note
This role is ideal for someone who:
- enjoys fast-paced environments
- likes talking with people all day
- enjoys helping customers solve problems
- and is motivated by performance and growth
- This is an in-office role and NOT remote.
If you are uncomfortable with phone communication sales conversations multitasking or accountability-driven environments this position will likely not be a fit.
We are looking for someone who wants to grow with us and become an important part of the future of our business.
Compensation: $22.00 - $26.00 per hour
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
IC
About Company
View Open Positions Take Back Your Life, With Confidence Come work for and be a part of the most trusted brand in hardware and home improvement. Join our TEAM as we redefine the power of the trades. Let Ace Handyman Services handle all the hassles and paperwork while you keep your fre ... View more
