Client Care Coordinator

POSITION SUMMARY The Client Care Coordinator supports client engagement and serves as a liaison between the agency and the Department of Correction (DOC) or CSSD referral source ensuring accurate and timely communication. This position provides timely and accurate completion of all DOC or CSSD-related correspondence reporting and data entry as required by program and may maintain data in CDCS as required. The Client Care Coordinator also assists uninsured clients in applying for Medicaid and assists in the eligibility process as required by program. RATE$22EDUCATION AND EXPERIENCE/QUALIFICATIONS High School diploma with 2 years of progressively responsibly work experience is required. Bachelors degree attention to detail accurate thorough and persistent follow through with all activities and able to respond professionally at all times through written and verbal - 855 Lakewood Road Waterbury CTSCHEDULEFull time9-5pm four days a week; 12-8pm one day a weekEMPLOYEE BENEFITSAt Wheeler were committed to not only supporting your career growth but also ensuring your well-being and security. Heres how we invest in you:Nurture Your Health:Comprehensive medical and prescription insurance through CentivoComprehensive dental and vision insurance through CignaAccess to wellness programs to support your physical and mental healthSecure Your Future:Enjoy peace of mind with company-paid life and AD&D insurance403(b) Plan with contributions from the companyFuel Your Career Growth:Pursue your educational goals with our Education Reimbursement ProgramAccess training and development opportunitiesMaintain Work-Life Harmony:Recharge with generous paid time off including:15 vacation days per year to explore and recharge8 sick days per year for your well-being2 personal days per year for your personal needs2 floating holidays per year to celebrate what matters to you9 paid company holidays to spend with loved onesAccess free and confidential counseling through our Employee Assistance Program (EAP)ESSENTIAL DUTIES AND RESPONSIBILITIESServes as liaison between the program and the DOC or CSSD referral source point of contact for the referral source and provides information as with clinical/program staff referral sources and clients to support enhanced engagement and retention of outreach and support to the difficult-to-engage clients by facilitating an orientation session if required by program and has ongoing communication with clients and their referral clients in a professional manner providing clear explanation of program guidelines and provides other assistance as needed to support client program specified greets uninsured clients in a professional manner providing clear explanation of CSSD funds for services per contract and Medicaid application process and provides other assistance as accountability to ensure administrative functions and daily procedures are prioritized. Performs complex and routine administrative duties including but not limited to copying mailing filing faxing and processes and follows up on various results as program specified provides timely and accurate complex data entry to maintain CDCS system adhering to contract program specified tracks Medicaid application process via CSSD Reporting system as required by program specified manages data timeliness and accuracy on an ongoing in a positive and effective manner with clients staff and referral sources assessing the needs of each and triaging calls if timely and accurate reporting (e.g. court reports monthly reports status updates and tox results as applicable) and ensures all written correspondence with DOC or CSSD meet timeliness standards contain accurate information and meet other contract and verifies releases to maintain timely communication with referral team meetings and participates in client centered strengths based presentations/ with Program Manager in facilitating all state and funder positive professional relationships with referral sources. Attends meetings with referral sources as to develop knowledge and understanding about the history traditions values family systems and artistic expression of groups served as well as uses appropriate methodological approaches skills and techniques that reflect an understanding of and Corporate Compliance ResponsibilitiesUnderstands and adheres to Wheeler Clinics compliance standards as they appear in the clinics Corporate Compliance Plan Code of Conduct and Conflict of Interest all training in a timely manner as required by state and federal regulations (e.g. Compliance Fire Safety HIPAA HITECH Infection Control Sexual Harassment etc) and specific to the department and other related duties as assigned.