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Client Care Coordinator
Job Location:
Job Location:
Verona, WI - USA
Hourly Salary:
USD 21 - 21
Hourly Salary:
Posted:
8 November 2026 (9 hours ago)
Posted:
Application Deadline:
5 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Work with us!!
CLIENT CARE COORDINATOR
Aspire Therapy & Development Services a leading multidisciplinary pediatric therapy clinic is seeking a Client Care Coordinator to join our growing team.
Candidates who are successful in this role are detail-oriented and highly motivated team players who thrive in a professional work environment characterized by collaboration communication and attention to detail. The Client Care Coordinator is often the face of Aspire as the first person with whom our clients come in contact with in person over the phone and via email. This position is responsible for discussing Aspires services with potential clients coordinating intake of new clients and scheduling appointments with clients and their caregivers.
This role is an in-clinic full-time 40 hour position with some flexibility in determining an ongoing schedule Monday-Friday within the open hours of the clinic.
Strong candidates will have prior experience and skills managing patient scheduling patient communications or other clinic management experiences. Additional consideration will be given to candidates who have skills and experience managing social media content and accounts.
At Aspire we work as a team supporting one another in providing the best evidence-based treatment approaches for our clients. We are an organization committed to professionalism growth and fun!
Primary Responsibilities:
- Responds promptly professionally and cheerfully to inquiries from prospective clients.
- Greet check-in and gather any necessary information from clients.
- Communicates with and manages the intake conversations with new clients.
- Manages appointments in online calendars and/or other Electronic Medical Records systems.
- Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
- Communicates with clients regarding appointment scheduling appointment changes no-shows cancellations and receipt of medical records.
- Prepares and sends scheduling emails to clients caregivers.
- Coordinates therapy service schedules within Aspire clinic as well as with other outside providers.
- Handles and responds promptly to incoming calls emails or faxes from physicians or clients requesting report status and/or information.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent required. Associates degree preferred.
- Minimum two years clerical experience; or equivalent combination of education and experience.
- Experience in a medical office related field or professional office with a significant focus on scheduling and communication is strongly preferred.
- Must possess complete knowledge of general computer copier scanner and telephone.
- Must be knowledgeable of multiple software programs including but not limited to Google Workspace (Gmail Calendar Sheets Drive) office software and experienced with learning new Internet-based systems. Experience with medical scheduling software preferred.
- Must be able to adapt to a high-volume communication environment.
- Must have flexibility and adaptability to support clients and team members in a fast-paced environment.
Benefits:
- 100% company-paid health dental vision life and long-term disability insurance.
- 401k retirement plan with company match.
- Immediate paid vacation and sick time.
- Annual continuing education funding.
- No night or weekend hours.
- Competitive pay based on relevant experience.
To Apply:
For immediate consideration send your resume and letter of interest describing your qualifications and professional interests to .
About Aspire Therapy:
Aspire Therapys mission is to help children develop the skills needed to thrive and reach their highest potential. Aspire delivers child-specific and family-focused pediatric therapy services that focus on improving skills for communication daily living social interaction sensory and emotional regulation physical coordination strength movement and more. As a family-owned multi-clinic company with 20 licensed pediatric speech-language occupational and physical therapists Aspire serves hundreds of children each year. Learn more at
About Madison WI:
Madison is the vibrant center of education business and government in south-central Wisconsin. Known for its beautiful lakes trails parks and restaurants residents embrace the numerous opportunities for recreation and community.
Required Experience:
IC
