Client Care Coordinator & Scheduling Specialist

Pay rate will be $18.00 per hour.

Full-Time position 40 hours per week includes insurance and time off benefits

About Easterseals Florida
Easterseals Florida is a mission-driven organization empowering individuals and families through compassionate high-quality services. With 52 programs statewide we create inclusive opportunities that help people of all abilities reach their full potential.

Our Dunn Avenue location is a dynamic hub offering early childhood education pediatric therapy (OT/PT/ST) and ABA services for children and families. We provide early learning programs for children ages 6 weeks to 5 years Voluntary Prekindergarten (VPK) therapy services that support developmental milestones and individualized ABA services for children with autism.

The Front Desk & Scheduling Specialist plays a key role as the first point of contact for families delivering friendly customer service and administrative support. This position guides families through check-in and scheduling manages EHR documentation and coordinates therapy appointments to ensure smooth efficient operations.

At Easterseals Florida we are committed to creating opportunities strengthening communities and making a meaningful difference every day.


What we offer:
Ongoing Professional Development opportunities (live on-demand)
Comprehensive Medical Dental and Vision Plans
Generous paid time off (Holidays Vacation Sick and Personal Time)
Employee Assistance Program for additional support
Access to several Supplemental Insurance Policies
401(k) Retiring Savings Plan
Easterseals Cares Wellness Program
Strong focus on work-life balance
Meaningful work with the chance to make a lasting community impact

A Snapshot of What Youll Do
Welcome clients and manage front desk check-in ensuring accurate EHR documentation
Answer and route incoming calls professionally
Schedule therapy evaluations and ongoing appointments across OT/PT/ST services
Coordinate schedule changes cancellations and makeup sessions
Communicate with families therapists and staff regarding appointments and updates
Monitor attendance follow up on no-shows and reinforce attendance policies
Maintain accurate client records demographics and schedules in the EHR system
Process co-pays confirm appointments and notify clinicians of arrivals
Assist with discharge coordination and documentation
Support daily office operations including opening/closing and maintaining a clean safe environment
Provide backup administrative and medical records support as needed

Qualifications:
High School diploma or equivalent (required)
Customer service and scheduling experience (preferred)
At least one year of office or administrative experience (preferred)
Outstanding interpersonal and customer service skills
Strong phone and communication skills (verbal and written)
Excellent organizational skills and ability to prioritize tasks
Positive attitude and commitment to working with individuals with disabilities
Ability to maintain confidentiality and professionalism at all times
Demonstrates flexibility teamwork and a collaborative mindset
High level of integrity discretion and sound judgment
Valid Florida drivers license and proof of current automobile insurance



Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity inclusion and access for people living with disabilities families and communities. Working at Easterseals is more than just a job - its an opportunity to be part of something bigger! If you want to translate your talent your passion and your commitment to help people with disabilities families and the community you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information.

Easterseals Florida is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact our HR department at 2010 Crosby Way Winter Park FL 32792.

Under the directive of Florida House Bill 531 our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: .