Client Advocate

Are you ready for whats next now

Were looking for a Client Advocate for our office inAlpharetta GA. The position is fulltime. Youll join an awesome team to support our growing customer base.

About the role

The Client Advocate serves as the primary relationship owner for an assigned portfolio of customers managing the full renewal and payment lifecycle across all products and services. Acting as a single point of contact from quote to cash the Client Advocate ensures every renewal is completed on time every invoice is accurate and every customer experiences a smooth value-driven renewal process.

Key Responsibilities:

• Serve as the primary point of contact for assigned customers throughout the renewal lifecycle.

• Conduct renewal conversations with business and financial contacts ensuring alignment on value and outcomes.

• Prepare renewal contracts and order forms ensuring accuracy in pricing uplift and co-terminations.

• Frame the customers value story and address barriers to renewal through proactive data-informed communication.

• Coordinate with Finance Legal and Operations as needed to resolve system or billing issues.

• Oversee invoicing payment follow-up and resolution of any open accounts.

• Manage asset accuracy billing corrections and record-keeping for renewal and payment history.

• Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion.

• Consult Salesforce support case history payment history and customer temperament before initiating any renewal.

• Use AI assistants and digital tools to automate administrative tasks identify risk signals and deliver insights that improve customer experience.

• Collect CSAT/CES feedback post-renewal and act on insights to improve process ease and quality.

About you

Requirements:

• 1 years of experience in customer success renewals or finance operations within a SaaS or software company preferred.

• Strong communication and negotiation skills; ability to manage business and finance-level conversations.

• Interest in working alongside AI and automation to drive efficiency and scalability.
• High attention to detail accountability for results and comfort with process ownership

To be ahead of the pack you may have:

• Working knowledge of Salesforce or similar CRM.

• Experience with contract management and billing systems.

• Understanding of both on-premises maintenance and SaaS subscription models including the nuances of messaging and negotiation.

Whats in it for you

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced flexible and casual environment an outstanding opportunity for career development and growth.

About Aptean

At Aptean our mission is to solve tomorrows unique challenges today with unrivaled purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical industry-specific software solutions. Aptean s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers distributors and other focused organizations. Aptean s compliance solutions are built for companies serving specific markets such as finance healthcare biotech and pharmaceuticals over10000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. At Aptean our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers our employees and our company. TVN Reddy