Client Advocate

About the job

Werelooking for a Client Advocate for our office in Alpharetta GA. The position is full-time and a key member of our Customer Advocacy team engaging customers directly and helping manage the AI-powered tools that support our collections andrenewalsefforts.

About the role

Youllspend your day on the phone proactively reaching out to customers to build relationships and carry productive AI agents and related workflows that support customer outreach andyoullapply strong business judgment to support collections and renewal activities regardless of whetheryouveworked in collections before.

Key Responsibilities

Youllmake proactive outbound calls to customers targeting 40-50 calls per day confidentlyinitiatingconversationsand building and manage AI agents and the workflows behind them making sure automated customer touchpoints run smoothly andescalatingwhere a human conversation is needed.

Youllsupportcollectionsconversations discussing outstanding balances and payment options with customers in a clear professional support renewal discussions helping customers see the valueinstaying with Aptean and flagging opportunities for your team.

Youll use general business acumen to prioritize your outreach and understand the bigger picture behind each account. Youll partner closely with your Team Manager on escalations complex accounts and process improvements.

About you

Yourea confident natural communicator whoisntafraid to pick up the making 40-50 outbound calls daily and thrive on carrying a conversation building trust quickly and keeping customers engaged. You bring strong general business acumen and good judgment about when to push and when to listen.

Yourecomfortable working alongside AItools andgenuinely interested in learning how to manage and get the most out of AI agents as part of your daily -focused adaptable and energized by a fast-paced environment.

Prior experience in collections is notrequired. What matters most is your ability to get on the phone holda great conversation and represent Aptean well. You communicate clearly in English and are comfortable in Excel and word processing software.

To be ahead of the pack you might have:

• Experience in customer service sales collections or renewals

• Experience working with AI tools digital assistants or automation platforms

• Familiarity with CRM systems

• A track recordof hitting outreach or engagement targets

Preferred Skills

• Salesforce or similar CRM platforms

• Excel and word processing software

• Comfort learning and working with AI-powered tools

Whatsin it for you

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-pacedflexibleand casual environment an outstanding opportunity for career development and growth.

About Aptean

At Aptean our mission is to solve tomorrows unique challenges today with unrivaled purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical industry-specific software -built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturersdistributorsand other focused solutions are built for companies serving specific markets such as finance healthcarebiotechand pharmaceuticals. Over 10000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

At Aptean our global and diverse employeebaseis our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers ouremployeesand our company. TVN Reddy

Aptean pledges to promote a company culture where diversityequityand inclusion are central. We are committed to applying this principle as we interact with our customers build our teams cultivate our leaders and shape a company in which any employee can succeed regardless of race color sex national origin sexuality and gender identity religion disability or age. Celebrating our diverse experiencesopinionsand beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.