Client Accounts Specialist

THE FIRM

As a leading international law firm we are dedicated to excellence through impactful communication collaboration and community involvement. Our company culture has earned us one of the 100 Best Companies to Work For for 27 consecutive years. This honor along with many others highlights our commitment to innovation and professional development. At Alston & Bird LLP our foundation is made of trust reliability and compassion.

JOB DESCRIPTION

The Client Accounts Specialist plays a key role in supporting Alston & Birds financial success by managing a portfolio of client accounts and helping drive the timely resolution of outstanding invoices. Partnering closely with clients attorneys billers and Finance team members this position blends relationship management problem solving and financial analysis to navigate complex account matters identify strategic collection priorities and deliver an exceptional client experience. This is an excellent opportunity for a professional who enjoys building relationships collaborating across teams and making a meaningful impact on business operations.

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO

• Manage assigned client account portfolios by reviewing account history aging payment trends and outstanding balances to determine appropriate collection strategies.

• Monitor invoice status across internal systems and client e-billing platforms; identify rejected pending disputed or delayed invoices and initiate follow-up action.

• Proactively communicate with clients attorneys billers legal administrative assistants and Finance team members to obtain payment information resolve account issues and support timely collections.

• Research and resolve or escalate as appropriate disputed invoices short payments unapplied payments missing remittances and other account discrepancies.

• Prepare clear and accurate account updates collection notes and follow-up reminders using ARCS collection software and other Firm systems.

• Maintain professional client-focused communication while balancing the Firms collection objectives with the importance of long-term client relationships.

• Partner with the Senior Manager of Client Accounts to identify collection risks prioritize high-impact accounts and support practice group collection goals.

• Follow established Firm policies Finance procedures and human resources guidelines while exercising sound judgment within prescribed operating parameters.

• Build effective working relationships with internal and external contacts including partners associates administrative personnel staff and clients.

SKILLS NEEDED TO BE SUCCESSFUL

• Strong written and verbal communication skills with the ability to convey account status payment issues and next steps clearly and professionally.

• Ability to establish and maintain effective working relationships with attorneys staff clients and Finance team members.

• Demonstrated professionalism discretion and tact when handling sensitive client account matters and difficult collection conversations.

• Strong organizational skills with the ability to manage competing priorities meet follow-up deadlines and work effectively in a fast-paced high-volume environment.

• Excellent problem-solving and analytical skills including the ability to research account history identify root causes of payment delays and recommend practical solutions.

• Sound business judgment and the ability to work independently while knowing when to escalate issues to the Senior Manager of Client Accounts.

• Working knowledge of Microsoft Word Excel ARCS Aderant and client e-billing platforms preferred.

• Prior law firm professional services commercial collections or accounts receivable experience preferred.

EDUCATION & EXPERIENCE

Required:

• High school diploma or equivalent required.

• 3-5 years of commercial collections accounts receivable billing or related client account experience preferably in a law firm or professional services environment.

• Working knowledge of collection practices account reconciliation dispute resolution and client follow-up procedures.

• Ability to understand and follow procedures instructions and workflows specific to assigned practice groups and client account responsibilities.

Preferred:

• College coursework or degree in accounting finance business administration or a related field preferred.

• Experience with law firm billing systems e-billing platforms and client account management tools preferred.

The salary range specific to Washington DC is $85000-$95000 for this position and represents the Firms good faith minimum and maximum range for this role at this time of posting. The actual compensation offered to a candidate will be dependent on a variety of factors including but not limited to the candidates experience qualifications and locations. This range is specific to these listed locations may not be applicable to other locations.

EQUAL OPPORTUNITY EMPLOYER

Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal state or local law. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law on the basis of race color religion sex age sexual orientation gender identity and/or expression national origin veteran status or disability in relation to our recruiting hiring and promoting practices.

The statements contained in this position description are not necessarily all-inclusive additional duties and responsibilities may be assigned and requirements may vary from time to time.

Professional business references and a background screening will be required for all final applicants selected for a position.

If you need assistance or an accommodation due to a disability you may contact.

Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter search firm or employment agency you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.