Client Access Specialist II Imani

At Imani Center we provide more than treatment - we provide culturally specific pathways to healing identity and resilience. Rooted in the African American community the Imani Center offers integrated outreach-based services that honor culture history and lived experience.

This position will work as a member of a multi-disciplinary team to deliver comprehensive person-centered integrated services. The Client Access Specialist II is considered a critical link between the patient and the care delivered by the clinical and service staff of our integrated services clinic. The Client Access Specialist II must exemplify the core values and mission of the organization alwaysexercisethe utmost discretion diplomacy and tact in patient visitor and staff interactions. They areresponsiblefor registrationand scheduling of clients with medical and/or behavioral health needs whichincludesinsurance referral and intake also monitor the front desk including client reception answeringphones making outreach calls and other administrative duties. This positionprovides accurate timely and professional communicationtoclients and staff.

OurClientAccess team supports the following locations Blackburn Evergreen CrossingGolden WestImani Old Town Clinic Old Town Recovery CenterPuentesRiver Haven16 & Burnside Recovery CenterHooper Detox and Letty Owings Center. This role can float between locations to help maintain staffing levels.

Schedule:Monday - Friday 8:30am - 5:00pm (Saturday and Sunday Off)

Location: Imani Center (2040 SE Powell Blvd. Portland OR 97202)

Compensation:$26.30 - $34.90/hr

*Final comp will be determined based on relevant experience education credentials/licensure and internal equity. External candidates: Offer max is $30.52/hr per our Union contract.

Seniority Bid Window Opens: 5/20/2026

Seniority Bid Window Closes: 5/28/2026

MINIMUM QUALIFICATIONS:

• High school diploma or GED required. PreferAssociates Degreeor higher in health or socialservice relatedfield of study

• Oneyear of experience in a medical office setting or administrative support roleANDOne year of experiencemedical insurance authorizations and referrals -OR-

• • 2 years high-volume public contact position that utilized customer service and 1 year of experience medical insurance authorizations and referrals.

• Have or able to obtain Adult and Child/Infant CPR Certification AND Adult and Pediatric First Aid Certification prior tostartdate.

• Medical background (CNA MAetc) preferred but not required.

• Experience working with electronic health records.

• Bilingual in Spanish preferred.

• Hasthe competencies necessary to:

• Communicate effectively orally and in writing

• Understandhealthcare related terminology

• Provide outreach engagement and supportive services

• Central City Concern is committed to a drug-free workplace that encourages a safe healthy and productive work environment and strictly complies with the Drug-FreeWork PlaceAct of 1988. An employee shall not in the workplace unlawfully manufacture distribute dispense possess or use a controlled substance or alcohol.

• Must pass a pre-employment drug screen TB test and background check. This includes clearance by the DHS Background Check Unit. Must be approved by the Childcare Background Check Unit.

• Physically able to bend stoop kneel squat twist reach pull and lift heavy objectsand climb stairs several times a day with reasonable or no accommodation.

• Must adhere to agencys non-discrimination policies.

• Must be able to effectively interact with co-workers and patients with diverse ethnic backgrounds religious views political affiliation cultural backgroundslife-stylesand sexual orientation and treateach individualwith dignity and respect.

ESSENTIAL DUTIESANDRESPONSIBILITIES:

• Greets & registers patients for medical care in the clinical setting.

• Works with patients in a trauma informed way to gather patient profile source social determinates of health and other intake information.ââ

• Verifies the patient demographic & insurance information

• Verifies Insurance Eligibility & Benefits (including policy limitations)for all payers using approved system to check for this information

• Uses problem-solving skills to verify patient identification through patient name date of birth social security number & addressin order toidentify & minimize duplicate medical records.

• Maintains thorough knowledge of CCC services/benefits community resources as well as federal/state laws whicheffecthealth care planning.

• Communicate to the patient information about CCC and clinic policies& procedures to patients.

• Partners with major insurancesto promoteintakes for their clients.

• Responsible for training back up coverage.

• Pilotsnew projects relating to Intakes.

• Assist Operations Manager in planning upcoming months template for intakes.

• Primary contact for other CCC and outside agencies referring clients for intakes.

• Completes a variety of computer-based tasks related to documentation in the appropriate format. Examples include but are not limitedto:typing correspondence memos and reports; organizational and filing systems; completing applications; data entry; registration and billing; creating charts graphs and reports (such as daily ER weekly appointment & monthly referral & third next available reports).

• Assist with clinical outreach to patients as needed by reviewing patient information within the chart and placing a phone call to the patient.

• Ensure that referrals are addressed in a timely manner prioritizing urgent items immediately.

• Review details and expectations about the referral with patients.

• Act as point of contact and provide direct access to patients and providers with questions or concerns around specialty referrals or durable medical equipment.

• Assist patients in problem solving potential issuesrelatedspecialty appointments such as transportation or rescheduling appointments.

• Input and track all referrals in EMR system.

• Review and maintain monthly referral tracking report to ensure referrals have been completed and consult reports have been received reviewed by primary care provider andentered intopatients EMR.

• Outreach and follow up on any incomplete referrals

• Utilize EMR/EHR online portals to local hospital systemsin order totrack referral progress and retrieve consult reports.

• Communicate with clinical care teams to keep them abreast of specific patients and changes in processes to referrals.

• Regulatory/Organizational Compliance: Explains & requests patientsto signregulatory forms such as consent & release forms as required.

• Makes copies or scans of patient identification insurance information & other related forms and documents.

• Fully understands & adheres to the rules & regulations of CCC

• Assist patients by providing phone numbers facility directions & office layouts.

• Cover for Client Access Specialist Ior II as needed

• Adhere to all state and federal privacy regulations including HIPAA and 42 CFR Part 2 and to CCC policies and agreements regarding confidentiality privacy andsecurity.â Support compliance with all privacy and security requirements pursuant to community partners and outside providers patient confidentiality agreements including privacy and security requirements for EMR access.â This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department as well as to your supervisor or theirdesignee.

• Attend all mandatory CCCtrainingsin a timely manner.

• Perform other duties as assigned

SKILLSANDABILITIES:

• General knowledge of medical office practices.

• Strong computer skills including experience with Excel Word and with Electronic Health Records.

• Knowledge of medical insurance authorizations and referrals.

• Basiccomputer keyboarding skills including typing of 30-45 wpm

• One yearprevious experience working in a busy medical office

• Proven record of reliable attendance punctuality and successful performance with past and previous employers

• Must have the ability to complete multiple tasks simultaneously; ability to work in a fast-paced environment; ability to manage competing priorities ability to meet deadlines and urgent patient and system needs; ability to work independently; exceptional organizational skills; strong innovation skills and ability to apply computer knowledge and administrative experience to prioritize workload and increase efficiency of office procedures and practices.

• Proven customer relationsand motivational interviewingexperience

• Strong relationship building skills with patients health plans providers staff management; excellent customer service skills both in person and on the phone; exceptional interpersonal skills-able to resolve conflicts and to problem solve between parties.

• Patient advocacy skills-evaluate patient concerns for timely resolution; sensitivity to patient needs.

• Demonstrated evidence of strong written and verbal communication skill; willingness to serve as a positive and professional role model.

AFSCME Union

This role is a Union Represented position through; âAmerican Federation of State County and Municipal Employees (AFSCME). âYou can find more information about your representation here .

Benefits at Central City Concern

We offer incredible benefits to our employees including an extensive total rewards package competitive compensation medical dental vision Student loan repayment options and retirement savings matching plans!â

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!â Accrual amount/rate increases with longevity.ââ
• Up to 11 recognized Holidays and 2 personal holidays. (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year 6% in the 2ndâyear and 8% in your 3rdâyear!
• Comprehensive Medical Vision and Dental insurance coverage.â
• Employer-Paid Life Short-Term Disability & Long-Term Disability Insurance!â

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties responsibilities and qualifications required for the position.

As an agency deeply rooted in recovery part of our policy and commitment to a drug and alcohol-free workplace includes post-offer and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances even for those legal at the state level. ââ

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations contractual requirements or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Required Experience:

IC