Clerk V (Financial Services Processor), Student Financial Services

North Shore Community College is a diverse caring inclusive community that inspires our students to become engaged citizens and to achieve their personal academic and career goals through accessible affordable rigorous educational opportunities that are aligned with our regions workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges which serves the 26 cities and towns north of Boston. Since its founding in 1965 NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers and from five to 80 academic programs of study. Nearly 50000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Clerk V (Financial Services Processor) Student Financial Services

Grade 15 AFSCME Unit position 37.5 hours/week

Campus Location: Lynn Primary (may report to Danvers Campus as needed)

Work Schedule: Monday - Friday; 9:00 am - 5:00 pm

SALARY: $2152.54 biweekly ($55966.04 per year) with fringe benefits. An appointment made from outside the bargaining unit (AFSCME) must start at this salary step #1 of the range or as adjusted in accordance with the AFSCME collective bargaining agreement. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. ClickHEREfor a highlight of these benefits.

At this time the College is not providing sponsorships for Visas.

GENERAL STATEMENT OF DUTIES:

The Financial Services Processor provides comprehensive customer service support to the Student Financial Services department. The position assists with the daily operations of Student Accounts and Financial Aid by responding to student and family inquiries processing payments and tuition waivers reviewing documents maintaining departmental communications and calendars coordinating mailings and events and supporting office coverage. This position requires the ability to manage multiple responsibilities maintain accurate records exercise discretion when handling confidential information and apply established institutional state and federal policies and procedures. The Financial Services Processor works collaboratively with Student Financial Services staff and other college departments to support efficient operations and enhance the overall student experience. The position may provide coverage at the Lynn or Danvers Campus and may occasionally work evenings or weekends during peak registration periods or special events.

ESSENTIAL FUNCTIONS:

• Provide assistance to the Student Financial Services team including scheduling appointments coordinating mailings tracking documents taking meeting notes copying faxing and mail distribution.
• Monitor and respond daily to correspondence received on the SFS department e-mail account and voicemail inbox.
• Maintain the office calendar and keep it up to date.
• Provide excellent service to students and parents by phone in person and via email by answering questions and advising students on all aspects of affording college.
• Process student payments including receiving payments and reconciling cashier sessions.
• Receive verify eligibility for and post tuition and fee waivers to student accounts.
• Review financial aid documents for accuracy and completion.
• Coordinate and submit requests for access to administrative software systems network drive access office keys and needed supplies.
• Assist in coverage of the service area and work one-on-one with students as needed.
• Assist students with the use of the MyNorthshore student portal and EAB Navigate to access their individual information set up eRefund or payment plans make online payments and submit appointment requests.
• Maintain a basic knowledge of federal state and local Financial Aid and Student Accounts policies and procedures.
• Support Student Financial Services operations on either campus periodically to help with coverage and/or training staff during peak registration periods on evenings and weekends as needed.
• Manage RSVPs for FA events and assist with setup.
• Send campus-wide announcements from SFS.
• Maintain and update Student Financial Services webpages as needed.
• Perform other related duties at the direction of the Executive Director of Student Accounts and the Assistant Director of Student Accounts.

The Human Resource Division Classification Specification for this position is available at in the Human Resources Department.

SUPERVISION RECEIVED: Reports to the Assistant Director of Student Accounts

• Must be able to travel between campuses (when necessary) and work evenings and weekends for such events; must have the ability to work on Campus. A valid drivers license is required.
• Ability to use general office equipment and higher education platforms such as BANNER Navigate Cognos Zogotech QLess Constant Contact among others.
• Capacity to understand explain and apply the laws rules regulations policies procedures specifications standards and guidelines governing assigned unit activities.
• Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic cultural and/or economic backgrounds.
• Ability to exercise discretion in handling confidential information.
• Applicants must have at least (A) three years of full-time or equivalent part-time experience in office management office administration business administration or business management the major duties of which included one or more of the following functions: purchasing personnel management budgeting accounting records management work simplification grants management contract administration or program management or (B) any equivalent combination of the required experience and the substitutions below.
  • Substitutions:
    • An Associates or higher degree with a major in business administration business management or public administration may be substituted for a maximum of two years of the required experience.*
    • An Associates or higher degree with a major other than in business administration business management or public administration may be substituted for a maximum of one year of the required experience.*
• Ability to work on campus or travel between campuses if needed
• Candidates will be required to pass a CORI/SORI and/or National background check as a condition of employment.

PREFERRED QUALIFICATIONS:

• Bilingual (Spanish)
• Banner Experience
• Community College Experience
• Successful experience interacting with culturally diverse populations
• Excellent written and verbal communication skills

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race color national origin ethnicity sex disability religion age veteran status genetic information pregnancy or related conditions gender identity sex characteristics sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972 the Americans with Disabilities Act of 1990 Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil Rights Act of 1964 and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination harassment or retaliation shall be referred to the Colleges Title IX Coordinator Affirmative Action and Compliance Officer the Massachusetts Commission Against Discrimination the Equal Employment Opportunities Commission or the United States Department of Educations Office for Civil Rights:

Prospective employees are encouraged to review the Colleges Annual Security Report (ASR) in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act which can be found on the disclosure page of the Colleges website by clickinghere.

In alignment with our mission to provide accessible affordable and rigorous educational and employment opportunities NSCC is committed to supporting individuals with disabilities throughout the recruitment and employment process and to support fulfilling essential job functions. If you need a reasonable accommodation please reach out to our ADA/504 Coordinator:

North Shore Community College participates in E-Verify.

TO APPLY: To be considered for this position click on the Apply Now button you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter describing your qualifications and experience
• Resume/CV
• Applicants selected for an interview will need to provide the names address email and telephone number of at least three current professional references. References wont be contacted without application notification

First consideration will be given to those who apply by September 15 2026.