Clerk III

BriefJob Description:

Are you a highly motivatedcompassionateand dedicated individual looking for a rewarding careersupporting a team whodetermineseligibility for Texans in need of in-home care home delivered meals emergency response services and other social services

If so the Texas Health and Human Services Commission (HHSC)Community Services(CS)division is looking for individuals who want to join an exciting dynamic team working in a high-performing and innovative an integrated and streamlined approach to connect individuals to services and supports thatreduce institutionalizationandallow individuals to remain in their communities.

Our staff are well organized able to multi-task possess the ability to learn policy regulations able to thrive in a challenging fast-pacedand evolving environment have good communication skills a positive attitude strong work-ethic and a desire to help others. If you alsopossessthese skills then we are looking for you. We want you to join our team!

ClerkIII-Provides secretarial and administrative support to a CommunityCare supervisorand community care the intake process and consistentlyutilizesautomated systems to manage obtain and verify reports and tracks excellent customer service in person over the telephone and via e-mail to internal and external staff community partners and individuals receiving our case making travel arrangements; prepares travel vouchers schedule meetings; order supplies; work on special assignments. Other duties may include providing reception coverage.

Essential Job Functions(EJFs):

• Attends work on a regular and predictable schedulein accordance withagency leavepolicy;and performs other duties as assigned.

• Provides secretarial support to the Unit Supervisor and staffin multiple office locations. (30%)

• Documents information manually and into multiple automated systems. (20%)

• Answers telephones and distributes mail. (25%)

• Organize compilepurgeandmaintainpersonnel and administrative files. (15%)

• Completes special assignments and/or reports. (10%)

KnowledgeSkills andAbilities(KSAs):

• Abilityto work in a professional customer service environment is required.

• Work experience toindicatean understandingand ability to perform duties.

• Experience in developing and/ormaintaininglogs and reports.

• Experience using fax machines printers and other office equipment isrequired.

• Ability to communicate effectively orally and in writing.

• Knowledge of and ability tooperatepersonalcomputer and use Microsoft Officeproducts.

• Knowledge of English language such as vocabularygrammarand organization of expression for composing correspondence and interpersonal communication.

• Ability to organize and prioritize multiple competing duties and tasks. Knowledge of and/or ability to effectively manage time and complete assignments byestablisheddeadlines.

• Knowledge of and/or experience withCommunity Careprograms for the aged and disabled as well as community resources for this population is preferred.

• Ability to perform routine office duties such as filing typing answering the telephone copying faxing etc.

RegistrationLicensure Requirementsor Certifications:

None

Initial ScreeningCriteria:

• Experience inuseofapersonal computer including Microsoft Office programs fax machinesprintersand other officeequipmentis required.

• Education equivalent to ahigh school diploma orequivalencyisrequired.

• Preferexperience in customer service.

• Applicationindicateswillingnesstotravel 10% of the time.

• Applicationdemonstratesabilityto communicate effectively in writing.

Additional Information:

This position may be eligible for telework. Pleasenoteall HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and businessneed.