Clerk-Arbitration

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:Clerk-Arbitration

Location(s):Manheim PA


Job Description:
The Client Service Representative (Call Center Rep) position entails serving as the primary customer support for our contact center. Success in this position requires that the CSR be able to work independently with little to no supervision provide immediate availability be professional provide documentation within our systems and be knowledgeable about the companys products and services. The CSR is empowered to make decisions that eliminate impediments to our customers ability to buy cars. This empowerment requires the CSR to be confident in both the business and the companys product offerings.

Job Requirements:

• High School Diploma or equivalent required.
• Prior clerical or administrative experience required.
• Valid Drivers License and safe driving record required.
• Strong verbal and written communication and organization skills with strong attention to details required.
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (i.e. copier fax machine etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks; manual dexterity.
• Vision abilities required include close distance and depth perception.
• Regularly required to stand walk reach talk and hear.
• Working knowledge of federal and state laws regarding arbitration of vehicles preferred.
• Automotive mechanical or body shop experience with complaint recording and resolution preferred.