Claims Team Lead, LTL

The Claims Team Lead role is intended for an experienced claims professional who can independently manage core claims work while also supporting the day-to-day coordination coaching and operational discipline of a claims team. This role bridges senior individual contributor responsibilities and entry-level people leadership. The colleague is expected to serve as a first point of guidance for less experienced team members help prioritize work support consistent claim handling practices and escalate complex or non-routine matters to the appropriate leader.

Responsibilities:

• Review investigate and resolve transportation claims for loss damage shortage delay or related customer concerns within defined procedures contractual terms and applicable claim handling guidelines.

• Respond professionally to written and verbal inquiries from customers internal stakeholders carriers stations insurers and other relevant parties.

• Gather and evaluate claim documentation including bills of lading delivery records invoices photographs inspection results repair or replacement estimates customer statements carrier responses and other supporting material.

• Coordinate inspections salvage review mitigation efforts and subrogation activity when appropriate.

• Support consistent claim file quality by reviewing documentation completeness claim rationale reserve or settlement support denials approvals and system updates.

• Run review and distribute operational reports to help identify aged claims workflow gaps productivity trends escalation needs or compliance concerns.

• Assist with day-to-day prioritization of team workload including helping less experienced colleagues understand urgency next steps and required documentation.

• Provide coaching mentoring and technical guidance to claims colleagues while escalating performance policy legal or high-risk matters to the appropriate manager.

• Participate in claim reviews audits process discussions and continuous improvement efforts aimed at improving accuracy consistency cycle time customer experience and recoveries.

• Partner with leadership legal compliance customer experience operations and commercial stakeholders on complex claims disputes escalations or recurring claim trends.

• Help identify process improvements training needs and practical methods for improving claim handling quality and reducing avoidable rework.

• Perform other job-related duties as required to support business needs workload balancing absence coverage and operational continuity.

Requirements:

• 3 years of experience in claims transportation logistics insurance customer service or a related field.

• Proven ability to independently manage claims and resolve complex issues.

• Strong knowledge of claims handling principles investigations customer communication and dispute resolution.

• Experience coaching mentoring or informally leading colleagues preferred.

• Strong analytical organizational problem-solving and communication skills.

• Proficiency with Microsoft Office and claims management systems.

• Bachelors degree preferred or an equivalent combination of education and relevant experience.

Pay Range: $61000.00 - $70000.00*

*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions experience and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Benefits:

Full time employees are eligible for Health Insurance Paid Time Off and 401k Match.

Notice to applicants applying to positions in the United States:

You must be authorized to work for any employer in the U.S.

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