Claims Service Specialist II General Liability Team

• Timely completion of all case activities maximizing customer service and minimizing net loss payout.
• Contacts all insureds claimants and witnesses that may have information relating to the loss either in person by
• telephone or in writing. This may include visiting the accident location to examine photograph and diagram
• physical facts and conduct neighborhood canvasses.
• Inputs and retrieves information using the automated claims system requests checks form letters and other
• correspondence through the automated claim system.
• Evaluates case facts determining coverage liability and reserves and reports on settlement; maintains a remindersystem.
• Based on level of experience will interpret and evaluate medical reports to determine if they are applicable to the claim; monitors legal andmedical billings and investigates for proper charges and pays accordingly.
• Negotiates settlements with individuals attorneys and other insurance carriers within their granted settlement
• authority level.
• Assists when requested in the selection and evaluation of experts as needed.
• Manages litigation checking to ensure that coverages are not exceeded that legal expenses are adequate andconfers with attorney about case direction and disposition.
• Will participate in special projects or training programs.
• Based on level of experience will assist in the training of Claims Service Specialists II and below.
• Performs other related duties as required or requested.
• Will keep management informed of activities and problems within assigned area of responsibility.
• Provides information to all interested parties including the local agents by answering routine questionsregarding the status of the claim.
• Successfully completes all required training and applies.
• Meets basic claim handling performance standards.
• Prepare well written contentions for arbitration filings including Special arbitrations when coverage liabilityand/or damages are in dispute.
• Manage stretch assignments based on experience with oversight.

Requirements

• Success will be measured based on individual results compared to all established department standards in Customer Service Teamwork Loss and Expense Management as well as Continuous Improvement.
• Excellent communication customer service and collaboration skills
• 1-2 years of equivalent work-related experience
• 1 or more years as a Claim Service Specialist II
• Demonstrated success in handling MD2 Claims
• Where applicable pass the state licensing requirements
• Valid drivers license in good standing

Our current reasonable and good faith estimate of the annual salary range for this position is approximately $60000 - $62000 based on a variety of factors including but not limited to relevant skills and experience educational background and certifications performance and qualifications market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

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