Claims Processing Supervisor

PharMerica

Works in conjunction with the 3rd Party Claims Manager to establish specific associate goals department wide goals performance tracking and quality assessment audits.
Establish and maintain professional and effective relationship with staff peers payers and other stakeholders.
Provides associates assignments and work queues on a daily and/or weekly basis. Including resolution billing and appropriate distribution of work.
Monitors quality of work performed by all associates including interaction and compliance.
Holds regularly scheduled meetings with staff to discuss performance metrics and ensure employees are on track to meet their goals.
Report to Manager any trends occurring with payers and/or processes
Updates staff with communications and process changes as directed by 3rd Party Claims Manager Director or Senior Management and insures compliance.
Handles escalated calls from customers and payers to ensure proper resolution.
Mentor and provide oversight of Team Leads and Associate II staff to insure they are adequately communicating staff training needs shadowing staff when assigned performing monthly quality assessment reviews and taking a lead role in any special projects that may be assigned by Supervisor or Manager.
Manages staff attendance and time sheets for payroll (Kronos) system. Assures staff is meeting attendance policies and reports any variations to Manager.
In conjunction with feedback provided by Team Lead and/or Associate monitor work performance including quality
Ensure assignments are fair and balanced based on Team Lead/Associate level skills sets.
Works to update create and/or maintain Standard Operations Procedures for the department.
Ensures Sarbanes Oxley (SOX) compliance on all variance write-off and convert exception reports inclusive of adequate signatures are obtained.
Proper storage of completed documents per Compliance policies.
Performs other tasks as assigned.
Conducts job responsibilities in accordance with the standards set out in the Companys Code of Business Conduct and Ethics its policies and procedures the Corporate Compliance Agreement applicable federal and state laws and applicable professional standards.
Works to update create and/or maintain Standard Operations Procedures for the department.

Education/Learning Experience
Required: Associates degree 4 year college technical degree or 4 years equivalent experience
Work Experience
Required: 3 years direct supervisory experience
Desired: 3rd Party Billing or collections/billing experience in the healthcare industry AS400 computer systems experience or Pharmacy Technician.
Skills/Knowledge
Required: Proficiency in MS Office Products (Excel Word) and Basic computer knowledge
Required: Ability to maintain confidentiality
Desired: AS400 Computer Systems Experience
Behavior Competencies
Required: Excellent communication skills both written and oral
Required: Problem solving and detail oriented
Required: Strong time management organizational skills and self-starter
Required: Strong attendance and leadership