Claims Customer Service Representative

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.

Position Summary

The Claims Customer Service Representative is an entry-level opportunity ideal for individuals looking to build a career in the insurance and healthcare this role you will support policyholders and providers by answering questions about claims coverage and benefits while developing foundational knowledge in health insurance. This position offers hands-on training exposure to claims processes and the opportunity to grow within a fast-paced customer-focused environment.

Responsibilities

Respond to inbound and outbound calls related to health insurance claims benefits and policy inquiries
Verify and explain coverage details including supplemental health plans exclusions and non-covered services
Provide updates on claim status payments and required documentation
Resolve customer issues efficiently while maintaining a high level of professionalism and accuracy
Navigate multiple systems and applications to research and document customer interactions
Meet or exceed established performance metrics including call handling time abandonment rate and service levels
Perform administrative and clerical support tasks as needed
Maintain compliance with company policies data privacy standards (HIPAA where applicable) and regulatory requirements

Qualifications

High school diploma or equivalent
1 year of customer service experience (call center or healthcare environment preferred)
Strong communication skills (verbal and written)
Ability to multitask and navigate multiple systems in a fast-paced environment
Basic computer proficiency including Microsoft Office applications
Typing speed of approximately 50 WPM
Ability to work independently and manage time effectively

Work Environment & Physical Requirements

Primarily sedentary work involving extended periods of sitting and computer use
Frequent use of hands and fingers for typing and navigating systems
Ability to communicate clearly via phone and electronic channels
Requires the ability to remain focused in a high-volume call environment

Candidates should be comfortable with an on-site presence to support collaboration team leadership and cross-functional partnership.

Why Join Us:

At Acrisure were building more than a business were building a community where people can grow thrive and make an impact. Our benefits are designed to support every dimension of your life from your health and finances to your family and future.

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks including:

• Physical Wellness: Comprehensive medical insurance dental insurance and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race color religion sex national origin disability or protected veteran status. Applicants may request reasonable accommodation by contacting .

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome your new opportunity awaits you.