Claims Assistant

Our client a well-established and highly respected property and casualty insurance carrier is seeking Claims Assistant to join their Claims Customer Service Center on a temporary-to-permanent basis in Worcester MA.

This is an excellent opportunity to launch or grow your career with a company known for its strong training programs employee development and collaborative this role you will serve as the first point of contact for customers reporting losses related to auto home and business insurance claims.

What Youll Do

• Manage incoming first notice of loss calls and electronically submitted claims
• Assist policyholders claimants and agents in a professional and empathetic manner
• Gather and document claim details accurately
• Coordinate activities such as rental vehicle reservations appraisal assignments towing arrangements and mitigation services
• Utilize established workflows and systems to initiate claim handling activities
• Identify customer needs and provide appropriate support and guidance
• Work closely with internal teams and vendors to ensure a positive customer experience

Training Schedule

• Monday through Friday
• 8:30 AM to 5:00 PM

Hybrid Work Environment

• Two in-office days per week following training

Compensation & Benefits

• Starting pay: $20.00 per hour
• Opportunity for permanent employment based on performance and business needs
• Salary increase available upon permanent conversion
• Medical dental vision and retirement benefits available through the staffing provider

Qualifications

• Associate degree preferred or currently pursuing higher education
• Previous customer service hospitality financial services or office experience preferred
• Minimum six months of call center and/or office experience required
• Strong verbal and written communication skills
• Ability to manage multiple computer applications and dual monitors efficiently
• Strong attention to detail and organizational skills
• Professional positive and customer-focused attitude
• Ability to adapt in a fast-paced environment
• Team-oriented mindset with a commitment to providing exceptional service

Physical Requirements

• Ability to work at a computer for extended periods
• Ability to perform in a dynamic high-volume customer service environment

If youre looking for an opportunity with a respected organization that offers training growth and a pathway to a long-term career wed love to connect with you.