Claims Assistant

PRIMARY PURPOSE:To provide support to the claims staff and to perform other office tasks depending on the client program.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Sets up and enters new claims into claims management system.
• Inputs and reviews notes/diaries in claims management system as instructed.
• Processes payments.
• Processes mail; handles filing faxing and photocopying.
• Reviews prepares creates and/or sends letters reports and forms.
• Answers and initiates telephone calls sets up medical appointments and may provide customer service as required.
• Other activities/projects as assigned including the preparation and distribution of computer reports.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organizations quality program(s).

QUALIFICATIONS

Education & Licensing
High school diploma or GED required.

Experience
Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication
• PC literate including Microsoft Office products
• Strong organizational skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate consideration will be given to reasonable accommodations.

Mental:Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:Computer keyboarding travel as required

Auditory/Visual:Hearing vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this are not intended to constitute a comprehensive list of functions duties or local retains the discretion to add or to change the duties of the position at any time.