Claims Analyst

The Cargo Claims Analyst role is part of the Claims Department within the Legal Division and is responsible for processing marine cargo claims. The position manages a portfolio of cargo claims for assigned U.S. ports overseeing the full claims lifecycle from receipt through resolution. This includes conducting detailed investigations evaluating liability and damages and ensuring timely and compliant claim handling.

The role operates with a high degree of independence while requiring close collaboration with internal departments and external stakeholders including customers and vendors in the United States and abroad to support accurate efficient and legally compliant claims resolution.

KEY RESPONSIBILITIES AND DUTIES

• Manage and independently oversee a caseload of marine cargo claims for assigned ports.
• Closely track cargo claims files throughout their development and provide status updates as required.
• Conduct thorough claim investigations including review of policies liability assessment damage evaluation and compliance with applicable laws and regulations.
• Maintain detailed accurate and well-organized claim records to ensure the most current information is readily available for internal review.
• Monitor claims files for unusual circumstances or risk factors requiring escalation within the company.
• Track enforce and issue notices for strict contractual and legal deadlines.
• Engage and communicate effectively with customers vendors colleagues and counterparties both domestically and internationally to maintain consistent information flow.
• Pursue collections and recovery efforts against third parties when applicable.
• Analyze complex fact patterns and distill them into clear concise written summaries.
• Coordinate with internal departments to ensure adherence to internal procedures documentation standards and compliance requirements.
• Presence required onsite 5 days per week
• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelors degree or equivalent experience.
• Experience with work involving maintaining complex records in an organized fashion.
• Experience with commercial collections preferred.

REQUIRED SKILLS AND ABILITIES

• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Decision making: intermediate
• Dependability: advanced
• Organization skills & time management: advanced
• Proactivity: advanced
• Problem solving: intermediate
• Prioritization: advanced
• Team player: intermediate
• English: advanced
• MS Excel with the ability to learn new software: fundamental

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required onsite 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S