Clackamas Housing Specialist II

DATE PREPARED: July 2026

POSITION TITLE: Clackamas Housing Specialist II

PROGRAM: Clackamas HSRS

MANAGEMENT POSITION or CLIENT SERVICES POSITIONX

Pay Rate: $25.71-$27.00 includes language differential

EXEMPT or NONEXEMPTX

FTE: 1 FTE 40 hours

At Impact NW we are a nonprofit with a mission to prevent homelessness because we believe in the fundamental right to: beautiful life stability and peace. More importantly it also means a life filled with opportunity and community support especially for Indigenous Black Brown Melanated Immigrant and Asian people.

What we seek is for you to share your skill sets - especially if you:

*Put people first

*See the beauty in people

*Promote peace

*Find a way

We believe that with our mission and values as our north star we can move toward our vision of a future where housing is a human right. If this resonates with you wed love to have your purpose and passion on our team at Impact NW.

BENEFITS SUMMARY:

At Impact NW we care deeply about the well-being of our team and strive to support a healthy balance between work and life. Our comprehensive benefits package includes:

• Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.

• Employer-paid health insurance for employees plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses.

• Long-Term Disability Insurance fully paid by Impact NW.

• Employee Assistance Program (EAP) offering free and confidential support for mental health finances and more.

• 401(k) Retirement Plan with an employer matching contribution to help you plan for the future.

• A positive inclusive and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

JOB SUMMARY:The principal role of the Housing Specialist II is to provide intensive community-based social work services including coordination advocacy support and encouragement using a Housing First framework. This position serves individuals and families experiencing homelessness and/or housing instability and supports participants in achieving and maintaining long-term housing stability. The Housing Specialist II functions as an independent case manager responsible for screening intake assessment housing navigation landlord engagement and ongoing supportive services. This role maintains working knowledge of program guidelines and funder requirements and ensures services are delivered in accordance with agency standards and timelines. The primary working location for this position is Oregon City View Manor in Oregon City Oregon & other designated Clackamas County Resident Services Sites; however geographic boundaries are subject to change and may include Multnomah Clackamas and Washington Counties.

Essential Job Responsibilities

• Maintain a working knowledge of all program requirements including eligibility criteria enrollment standards documentation expectations and funder definitions.

• Conduct screening intake and referral of internal and external requests for service.

• Provide progressive person-centered trauma-informed and strength-based engagement assessment and ongoing case management using the principles of Housing First and Assertive Engagement.

• Develop and maintain client relationships that promote independence stability and self-determination.

• Assist participants with housing search activities landlord/property manager communication and lease-up processes.

• Provide direct landlord advocacy to support housing placement and retention.

• Coordinate multi-disciplinary service providers (e.g. healthcare mental health addictions employment and social services) to ensure comprehensive support.

• Provide education regarding public benefits (WIC Medicaid TANF SNAP veteran-specific benefits SSD SSI Medicare etc.) while ensuring participant choice and autonomy in selecting service providers.

• Maintain up-to-date knowledge of community resources related to housing mental health addiction recovery disability services and income support.

• Research and compile data on new resources; update current resource information regularly and distribute to participants and staff as appropriate.

• Meet client service standards set forth by HSN Department Leadership regarding quantity type and quality of services delivered.

• Ensure timely accurate and complete documentation of all client interactions inHMIS and agency/funder data systems.

• Maintain compliance with program policies departmental tools agency procedures and funder requirements.

• Ensure participant progress and complete required documentation for enrollment service provision and program exits within established timelines.

• Prepare documentation and files in accordance with agency standards and in preparation for internal or external review.

• Effectively communicate agency policy mission and values to participants landlords collaborating organizations and community members.

• Meet face to face with walk-ins and respond to calls and emails from individuals seeking information and housing resources in alignment with Worker of the Day responsibilities.

• Actively participate in team meetings case consultations and agency training.

• Accept other work assignments as assigned by HSN Department Leadership.

• Maintain weekly contact with clients including tracking and documentation of the services rendered. Mandatory monthly in person meetings with clients.

• Possess a valid drivers license a good driving record and provide own dependable transportation to drive on behalf of agency.

Supervision:

Reports to: Clackamas Housing Program Coordinator

Requirements and Qualifications:

• Bilingual Spanish Russian or Ukrainian preferred - not required

• Minimum of 13 years of experience in human services housing navigation or case management preferably working with individuals and families experiencing poverty and homelessness.

• Bachelors degree in social work or related field preferred; equivalent professional or lived experience may be substituted for education requirements.

• Experience working with individuals who identify as having mental health conditions substance use disorders disabilities or other long-term barriers to stability.

• Demonstrated ability to effectively work within a strength-based client-centered Housing First service delivery model.

• Ability to independently manage a caseload and prioritize multiple and varied tasks while meeting deadlines.

• Working knowledge of program eligibility requirements documentation standards and funder guidelines.

• Commitment to learning program compliance standards and maintaining accurate timely documentation.

• Experience with HMIS and agency/funder data systemspreferred.

• Strong organizational skills and attention to detail.

• Ability to communicate effectively both orally and in writing.

• Sensitivity and ability to relate to individuals from diverse cultures backgrounds and lived experiences.

• Ability and willingness to work collaboratively as part of a team and support the agencys mission.

• Good working knowledge of Microsoft Office and Google Workspace computer programs.

• Ability to drive efficiently in urban and rural areas and between multiple counties.

• Personal transportation and a valid drivers license with acceptable driving history.

• 6 months of onsite work model to learn program operations integrate and effectively coordinate with the Housing Authority of Clackamas County Resident Services team and build strong relationships with participants. Once 6 months is complete Hybrid work arrangement will be an option.

THIS JOB ALSO REQUIRES THE FOLLOWING PHYSICAL ACTIVITIES:

• Repetitive motion prolonged sitting and extensive visual involvement

• Ability to efficiently drive in order to perform duties and other agency related errands

• Moderate lifting

Impact NW is an Equal Opportunity Employer committed to fostering a diverse equitable and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity or expression national origin age disability genetic information marital status veteran status or any other status protected by applicable federal state or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you require an accommodation during the application testing or interview process please contact Chelsea Campbell-Martin at or.

We are committed to maintaining a workplace free from discrimination harassment and retaliation.