Cisco Call Manager Engineer, TSSCI

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

A Cisco Call Manager Engineer also known as a Cisco Unified Communications Manager Engineer is responsible for designing developing and implementing network and telecommunications infrastructure according to the needs of their organization. The engineer monitors the organizations networks and connections playing an active role in the installation of the Cisco network operating system software. They evaluate configure and maintain network hardware and software utilizing Ciscos proprietary SCCP protocol. This is an onsite role located in Washington DC

Key Responsibilities:

• Network Design and Implementation: Develop and implement the physical design and architecture of computer networks including LANs WANs and VoIP.
• Deployment and Troubleshooting: Deploy troubleshoot monitor and optimize IP telephony voice video and mobility solutions.
• Software Upgrades: Assist and lead the design and implementation of Cisco Unified Communication products including software upgrades on existing Cisco voice deployments.
• Technical Assistance: Provide technical assistance to Network Analysts and Network Professionals identifying and resolving issues related to Cisco software IP phones and voicemail.
• Coordination: Coordinate with various IT staff business partners internal clients and vendors to ensure smooth network operations.
• Session Management: Identify plan and execute session management strategies to increase efficiency.
• Remote Monitoring: Experience in remote monitoring and management of enterprise IPT environments is an added advantage.
• Customer Support: Provide end-user support in Cisco VoIP/UCCE environments resolving customer issues and handling internal escalations independently.

Required Qualifications:

• 5 years experience in monitoring and administering Cisco Telecommunication systems.
• Must have an active TS/SCI security clearance.
• Able to work fully onsite at Washington DC location.
• Ability to create analyze and troubleshoot call flows and call detail records.
• Capability to design and deploy solutions for multi-site environments using Cisco technologies.
• Strong problem-solving skills and quick resolution of customer issues.

CDW is committed to being an AI-fluent organization

Additionally CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process our goal is to understand your experience strengths skills and qualifications. As an AI forward company we see AI not just as a tool but as a catalyst for new ways of thinking creating and communicating. We encourage candidates to embrace an AI mindset one thats curious adaptive and ready to explore whats possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story while ensuring your application remains rooted in your own background judgment and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses government education and healthcare organizations achieve whats possible through technology. What makes CDW different isnt just what we doits how we do it. At CDW we act as onebuilding trust speaking candidly and working together to achieve more. We play to winfocusing on what matters most and delivering for our customers. And we think forwardstaying curious moving fast and continuously learning. We believe meaningful work happens when people feel supported heard and empowered to contribute. Thats why we think of ourselves as coworkers not just employeesworking together to solve complex challenges and deliver real impact for our customers and communities.

As a fullstack fulllifecycle technology partner CDW brings deep expertise strong relationships and broad industry knowledge to help turn ideas into outcomes. When you join CDW you become part of a collaborative environment where your work matters your growth is supported and your contributions help shape whats next.

Together we deliver the full promise of what technology can do. Together we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.