Circa Slots Guest Service Representative

JOB TITLE: Guest Service RepresentativeDEPARTMENT: SlotsJOB SUMMARY:Processes jackpot/hopper fills and makes minor slot machine repairs. Maintains surveillance of assigned areas in order to detect irregularities on the part of players and/or assigned personnel. Responsible for the verification of jackpots and preparation of proper IRS and accounting forms as required. Acts as a host to guests and players in order to encourage play activity. Works closely with department personnel and company executives in order to maintain optimum efficiency in assigned areas of JOB FUNCTIONS:Responsible for practicing supporting and promoting the Company Service Standards at all timesDevelop and maintain positive relationships with Guests who play slot machinesEnsure prompt and accurate pay out of jackpotsEncourage Guests to enroll in players clubPromote special promotions offered by the casinoAlert technicians if repair is neededAssist Guests to their favorite machineQUALIFICATIONS:Ability to communicate effectively with Guests Team Members and Management in both written and verbal formAbility to handle customer disputes in a professional and tactful mannerAbility to obtain/renew all government required licenses or certification specifically a Nevada Gaming licenseMust be 21 years of ageEDUCATION and/or EXPERIENCE:High school diploma or equivalentPHYSICAL MENTAL AND WORK ENVIRONMENT:Requires normal corrective vision range the ability to see color and the ability to distinguish letters numbers and dexterity to operate job related is typically in an area which may be noisy and may contain secondhand to work multiple locations/properties and endure the elements during the passage between these locations/: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).