Circa Hotel VIP Service Representative

Job Title: VIP Service RepresentativeDepartment: HotelJOB SUMMARY:As a member of Circa Resort & Casinos VIP Service Team you will provide exceptional Guest service and create unforgettable experiences for our most notable clientele. VIP Guests may include casino players high net worth individuals celebrities and business associates of our Service Representatives act as a liaison between our most valued Guests and our Casino Host Team Executives Officers and Directors to deliver on the promise of providing each guest with The Time of their Life. ESSENTIAL JOB FUNCTIONS:Greet VIP Guests with a warm courteous and professional demeanor and provide an efficient check-in experience upon and accurately process room reservation transportation and amenity Casino Hosts with VIP guest folio reviews upon departure to ensure seamless and coordinate the provision of exclusive amenities and services for VIP guests such as room preferences welcome gifts and personalized arrangements to ensure a memorable professional rapport with all Casino Hosts to maintain inter-departmental positive and lasting relationships with VIP Guests ensuring their long-term loyalty and with other departments to include Casino Services Front Desk Club One Sales Entertainment Executive and other departments to ensure a seamless service concerns or issues raised by VIP Guests promptly professionally and effectively engaging department management as sensitive and confidential information with the utmost discretion respecting Guest privacy and to strict appearance standards as appropriate for high level interactions with VIP Guests Company Executives and other high-level an upbeat positive and professional demeanor at all for being informed and up to date on relevant property events casino offers and duties temporary or permanent as may be assigned by VIP Services AND/OR EXPERIENCE:High school diploma or GEDAbility to read and speak English hotel operations experience to include Front Desk and VIP Service knowledge of Microsoft Office programs and Oracles Opera PMS MENTAL AND WORK ENVIRONMENT:Requires normal corrective vision range the ability to see color and the ability to distinguish letters numbers and of job duties will require standing walking lifting bending reaching pushing pulling and grasping. These tasks include the maintenance and care of assigned areas as well as constant contact with fellow Team Members and :This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).