Circa Concierge Agent

JOB TITLE: ConciergeSTATUS: Full-TimeJOB SUMMARY: Concierge act as the first point of contact between guests and the organization. Answering guests inquiries directing phone calls coordinating travel plans etc. ESSENTIAL JOB FUNCTIONS:Responsible for practicing supporting and promoting the Company Service Standards at all times In depth knowledge of local businesses entertainment venues and travel options Assist guests as necessary make suggestions for entertainment dining and other engagements as appropriate Manage the first and continuing impressions of our guests Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests Answer phone calls and emails from guests in a timely and respectful manner Greet guests Receive and redirect mail phone calls packages etc. Ensure the area is clean and tidy at all times Act as a liaison between guests and any department necessary QUALIFICATIONS:Ability to communicate effectively with Guests Team Members and Management in both written and verbal form Excellent customer service and people skills Proficient in computer applications such as Microsoft Word Excel Must be detail oriented EDUCATION and/or EXPERIENCE: GED or equivalent At least 1 year experience in a concierge sales or similar position PHYSICAL MENTAL AND WORK ENVIRONMENT: Requires normal corrective vision range the ability to see color and the ability to distinguish letters numbers and symbols. Manual dexterity to operate job related equipment. Work is typically in an area which may noisy and may contain secondhand smoke. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing walking lifting reaching pushing pulling and contact with fellow Team Members and guests. DISCLAIMER:This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).