Child Support Trainer

Job Title: Child Support (CS) Statewide Trainer

Reports To: Child Support Training Supervisor

Office Location: Home Office (Wisconsin)

Type/Pay: Salary $53000 per year

EXPERIENCE EXTREME CUSTOMER SERVICE

Primary Objectives of Position: Create implement and deliver training and program support to Child Support staff and supervisors across Wisconsin. Work includes the development and facilitation of virtual training programs online learning resources and remote technical assistance. Limited in-state travel may be required for occasional onsite training meetings or special projects. The majority of the work in this position focuses on Child Support and related programs.

Essential Job Functions:

Develop and maintain Child Support curriculum and related programs.

Deliver new and experienced worker training and on-site assistance to Child Support staff.

Train Child Support policies procedures systems and case management practices.

Deliver training sessions on programmatic and interpersonal skills topics.

Handle special projects and act as project lead per assignment.

Attend and participate in department (DCF) meetings workgroups and committees as needed.

Locate and reserve training spaces around the state.

• Other Job Duties: Travel throughout the State of Wisconsin. Other duties and special projects as needed to meet overall training team and company objectives.

Qualifications :

Education: Bachelors Degree preferred (or experience in Child Support Workforce Development or Social Services areas).

Experience: Minimum 2 years of experience in Child Support W-2 Income Maintenance or related program(s) and/or Children and Families arena. Experience in training a plus. Experience working with Child Support Systems (CARES CWW ACCESS KIDS). Experience with training development software (e.g. Captivate Articulate Storyline) a plus.

Skills/Abilities:

Excellent communication skills (written and oral) and group presentation/training skills a must.

Ability to work independently in a non-structured environment.

Knowledge of Child Support and related programs case management processes and any relevant policies and issues.

Knowledge of CARES CWW ACCESS and KIDS processes.

Ability to work with other professionals as part of a training team.

Ability to create training materials using a variety of tools (MS Office programs videos other learning development software)

Strong organizational skills.

Other: Solid follow-through and attention to detail. Flexibility and adaptability to change. Ability to prioritize and manage multiple projects simultaneously. Valid drivers license and reliable vehicle for required state-wide travel.

Additional Information :

8600 Sheridan Road Kenosha WI 53186

Living Dynamic

We believe that every role matters and that every customer both internal and external should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources professional growth and opportunities. Our Four Cornerstones paired with our dedication to Extreme Customer Service guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting developing and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability reprisal or any other characteristic protected by federal state or local law.

Remote Work :

No

Employment Type :

Full-time