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Child Support Specialist

County Of Orange

Job Location:

Santa Ana, CA - USA

Yearly Salary: $ 61318 - 76190

Posted: 13 June 2026 (30+ days ago)

Application Deadline: 10 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

CAREER DESCRIPTION

CHILD SUPPORT SPECIALIST

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list and will be used to fill current and future Child Support Specialist vacancies within Child Support Services.

DEADLINE TO APPLY

This recruitment will be open to the public for a minimum of five (5) business days and will close on Monday June 22 2026 at 11:59PM (PST).Applicants are encouraged to apply immediately.

SALARY INFORMATION

Salary may be negotiable within the range listed above based on position requirements and the successful candidates qualifications subject to appropriate authorization.

CHILD SUPPORT SERVICES
Child Support Services (CSS) is an award-winning forward-thinking agency of over 325 professionals dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity establishing financial and medical child support orders and facilitating the payment of that support through various means including court action. Under the direction of the Department Director CSS delivers human services to the community based on a balanced approach emphasizing Customers Staff Business Efficiencies and Performance. CSS also works in close partnership with the Orange County Superior Court California Department of Child Support Services and other local child support agencies throughout California.

Click here for more information of Child Support Services.

Click here for more information on the County of Orange.

THE OPPORTUNITY
The Child Support Specialist (CSS) provides a variety of child support services to parents with a primary focus to establish paternity health insurance and/or child support orders and assisting parents in the collection of child support obligations. This work is performed under general supervision and duties include assisting customers in person and over the telephone on a variety of child support-related issues. CSSs work in a fast-paced customer service focused/high performing office environment. They will proactively reach out to customers to establish rapport and build customer relations. They will seek out information from customers about their circumstances assess a variety of case scenarios and offer solutions to customers regarding child support. They will provide education and resources to customers while expressing a true desire to help families with their child support matters. Duties include verifying and requesting information that would assist with the establishment and/or enforcement of child support updating case records based on information received or actions taken providing face-to-face and over the-phone assistance to customers in a live environment managing a child support caseload and securing payments over the phone.

The CSS will be expected to:

Engage daily with multiple customers in person or over the phone to discuss important and/or sensitive information that relates to establishing/enforcing court orders for paternity child support and/or health insurance
Build a trusted partnership and relationship with parents keeping in mind the goal of securing financial stability for children
Educate inform and serve customers with empathy and compassion
Obtain through customer contact information that will assist in helping parents successfully navigate the child support program and processes
Evaluate customers ability to pay and establish and/or modify child support obligations
Contact business/community partners and other jurisdictions to obtain pertinent case information
Respond to customer inquiries via telephone email mail and in person in a timely manner
Multi-task and have the ability to pivot to a new short-term or long-term assignment on short notice
Perform holistic case assessment and apply independent judgment to determine and initiate the next appropriate case action
Review and update child support systems with accurate case information to ensure data reliability and compliance
Maintain integrity of confidential and sensitive case information

DESIRABLE QUALIFICATION AND CORE COMPETENCIES
The ideal candidate will have two (2) years or more of experience providing customer service and/or responding to customer inquiries in a fast-paced office work environment that demonstrates the candidates ability to perform multiple tasks or access information from a variety of sources at the same addition the successful candidate will demonstrate the following core competencies as well as being respectful ethical and reliable.

Technical

Utilize computers to access enter edit and maintain case data along with generation of forms
Analyze facts and make decisions based on prescribed guidelines through problem solving independent judgement critical thinking skills and holistic case assessments
Understand and follow oral and written directions and apply them in a variety of situations
Securing cooperation from customers of varying socio-economic and educational backgrounds
Maintain accurate and complete case records by preparing comprehensive summaries to document interviews conversations and/or action taken on a case
Remain up to date with new child support guidelines processes and laws to determine appropriate action and ensure accurate information is provided to customers

Customer Service

Promote and practice a customer service delivery that is genuine empathetic compassionate & understanding
Assess customer needs in a thoughtful manner to quickly ascertain facts and use sound judgment to identify the most applicable solution
Empathize with customers based on their unique circumstances and challenges they face including barriers to paying child support
Deliver high-quality customer service in a calm courteous and professional manner during all interactions with internal and external customers
Demonstrate tact empathy and patience when interacting with customers and discussing sensitive topics
Communicate with customers frequently over the telephone and face to face on a variety of child support matters with emphasis on resolving customer issues on-the-spot
Demonstrate the ability to multitask and work in a fast-paced and changing environment
Identify and connect customers to community resources based on individual needs
Utilize emotional intelligence and a positive attitude when serving internal and external customers
Demonstrate effective time management by prioritizing tasks organizing resources efficiently and successfully meeting deadlines

Effective Communication

Demonstrate effective use of listening skills attentiveness openness and understanding to the customers needs
Respond quickly courteously and proficiently to customer service requests
Communicate clearly and concisely both verbally and in writing while using appropriate grammar punctuation word use and spelling
Build and maintain a professional interactive and positive relationship with customers

Leadership & Initiative

Be creative and innovative in serving customers
Demonstrate initiative by proactively educating customers throughout the child support process
Operate under high ethical standards to meet the organizations vision mission and goals
Practice a holistic approach to customer service including face-to-face interactions and phone calls while maintaining an assigned caseload
Maintain self-awareness when interacting with customers peers leaders and partners

Minimum Qualifications
Clickhere for the complete classification description for Child Support Specialist including minimum qualifications.

Special Requirements
Selected candidates must pass a background investigation to the satisfaction of the Department of Child Support Services.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum qualification and/or desirable qualifications. After screening applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Multiple Choice Exam (Weighted 100%)
A multiple-choice exam consisting of job-related questions will be administered in-person in a proctored setting.Only the highest scoring candidates will be placed on the eligible list.Applicants will be allowed to self-schedule for their exam date and time approximately one-week prior.

Based on the Departments needs the recruitment procedures listed above may be modified. All candidates will be notified of any changes in the selection process.

Eligible List
Once the assessment has been completed HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE:User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at.

FREQUENTLY ASKED QUESTIONS:

Clickherefor additional Frequently Asked Questions.

For specific information pertaining to this recruitment contact Jennifer Ramirez at or.

EEO INFORMATION