Child Support Specialist

The Child Support Specialist is an advanced technical and legal position requiring independent judgment initiative and discretion in managing an assigned caseload. This role independently gathers examines and evaluates information related to the establishment modification and enforcement of child support orders in accordance with Title IV-D of the Social Security Act and applicable County State and Federal regulations. The Child Support Specialist applies defined laws policies and procedures in delivering paternity services and overseeing all aspects of child support case management.

Case Management & Customer Service

• Provide high-quality customer service to internal and external stakeholders.
• Maintain ongoing case management across a high volume of cases determining necessary actions or modifications to child support orders.
• Act as a mediator between parents to negotiate child support payment arrangements.
• Communicate effectively with case participants judges attorneys and agency partners including providing sworn testimony in court hearings.

• Collect track and monitor child support payments including past-due and arrears collections.
• Conduct investigations related to locating absent parents determining income or income potential establishing paternity and other case-specific matters.
• Evaluate case information to support the establishment modification and enforcement of child support orders.

• Prepare and file legal documentsincluding summons petitions affidavits motions and remedial contempt paperworkunder attorney supervision.
• Ensure legal documentation is accurate timely and compliant with program rules and regulations.

• Complete administrative tasks such as filing data entry scheduling and record maintenance.
• Use specialized databases and online systems (including the KIDS system) to manage case information and support program operations.

To perform this job successfully individuals should be able to meet all essential requirements:
Education & Experience

• Associates degree in paralegal studies legal secretarial science criminal justice or a closely related legal field; or a four-year college degree.
• One year of related work experience using the KIDS system within the past three years; OR five years of experience as a legal secretary or paralegal in a law office using a computer-based legal system.
• A combination of education and work experience may be considered.

• Strong written and verbal communication
• Effective conflict resolution and mediation
• Ability to analyze complex case information
• Proficiency with computer-based legal systems and databases (including KIDS)
• High level of accuracy and attention to detail
• Time management and prioritization in a fast-paced environment
• Ability to maintain professionalism and confidentiality
• Critical thinking and problem solving
• Ability to work independently and exercise sound judgment

Work Environment
Essential functions of this job are typically carried out in work environments with the following characteristics:

• Takes place in standard office setting with a moderate noise level
• Utilizes office equipment such as computers phones and photocopiers.
• Position may require occasional travel to other County facilities training sites or community locations.
• Duties may require occasional evening or weekend hours to meet business needs.